​​Ocean Freight Controller​ at DHL Supply Chain

Job Description

Global Forwarding Freight – South Africa has an opening for an ​Ocean Freight Controller​ where you will co-ordinate, control, plan and manage all aspects within the Import and Export procedure. The Ocean Freight Controller is a vital link within the supply chain process and must have extensive knowledge on both local and destination requirements.  Join us now in connecting people and improving lives. 

In this ​Ocean Freight Controller​ position  

• You will arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met. 
• You will process customer documentation within a required timeframe in accordance to third party and local requirements i.e. customs, shipping lines. 
• You will manage and monitor all parties within the supply chain as well as develop and maintain relationships with suppliers and customers. 
• You will support Operations Supervisor with the implementation of new/change of systems, directives, and distribution of information to staff. 
• You will receive Estimate request from Client and check Ocean Freight (freight charges) in Cargo sphere - CW1 and / or Quote shop.  
• You will request rates from origin station, process estimates for customer, including dangerous goods and executing the shipments. 
• You will send Estimate to customer as required and follow-up with customer.  
• You will request SLI from customer if estimate approved and contact origin station via quick Bookings. 
• You will arrange collection with origin station.  
• You will instruct origin to book with co loader / Carrier based on the SLI / SI. 
• You will receive booking confirmation from origin station within 48hr and send to client.  

• You will, once Draft bill of lading received from Origin, 2 days before ETD quality check, send to customer to quality check then submit approval to Origin. 

• You will register shipment on internal system CW1 for Cross Trade files. 

• You will request commercial invoice from Customer that must be used for Import certificate application ECTN/BSC/CNCA after BOL has been approved. 

• You will quality check ETA details provided by Origin Station with shipping line ETA details, continuous process throughout the shipment life. 
• You will enquire with Origin Station via OI if there are any discrepancies. 
• You will send out Status /Tracking report to customers, origin, and destination.  
• You will, once all drafts are approved Send SOB / Pre alerts to customer / destination offices / Local Customer. 
• You will assign shipments off the LOT to your CW1 profile. 
• You will invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back to origin station. 
• You will ensure that you update Mandatory milestones CW1 completely and within the specified timelines. 
• You will contact customer and assisting them with ALL QUERIES including lanes that are not being handled by DGF ZA.  
• You will co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs. 
• You will create/ Confirm transport order to ensure delivery of shipment to final customer.  
• You will ensure all customs clearances are followed up with customer are processed prior ETA if all docs on hand. 
• You will ensure release is taken from Co-loader/ carrier in time, so as to avoid storage and detention. 
• You will develop and maintain relationships with suppliers and customers. 
• You will support Customer Service / Key account management and Sales in incident and exception management. 
• You will initiate and address all OI’s and CCM’s within the defined timelines. 
• You will address all financial exception management reports within given deadlines, ie sick Files/ Role 3/ Unbilled / mishandling tracker etc. 
• You will participate within the department with regards to industry or regulation changes. 
• You will be communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers. 

Now, here’s what we need from you 

• Minimum 5 years’ experience in Ocean Freight Imports and Exports 
• Experience in the Retail and Perishables Sector  
• Must have a matric