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  • Posted: Nov 9, 2020
    Deadline: Not specified
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    United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and te...
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    Ocean Freight Supervisor - Freight Forwarding

    Job Summary

    This position supervises operational activities and communicates company expectations. This position troubleshoots customer problems and escalates atypical issues for management recommendations. He/She monitors processes for regulatory compliance and trains less experienced staff. This position supervises hourly employees within the department. 

    Job Duties 

    Monitors Ocean Product Operations 

    • Distributes daily assignments based on work plan priorities to provide equitable workload distribution and to ensure service levels are within projected time parameters.
    • Analyzes and refines operational processes to create consistent and repeatable procedures.
    • Seeks management recommendations to resolve atypical issues and address complex customer concerns.
    • Contributes to special projects to promote business enhancements (e.g., new applications, systems support, etc.). 

    Generates Ocean Freight Reports 

    • Extracts information to compile weekly file and quote counts for staffing validation.
    • Develops and maintains spreadsheets to fulfill customer requested data (e.g., insurance, invoices, etc.).
    • Generates reports to combine operational data (e.g., storage costs, etc.) for shipment processing and management review.
    • Generates daily performance reports (e.g., missing invoice report, etc.) to define process improvements and to ensure regulatory compliance.
    • Coordinates the preparation of shipment documentation and administration to support operations. 

    Conducts Ocean Freight Audits 

    • Conducts audits to ensure performance targets are being achieved.
    • Audits completed folders to ensure milestones for master operating plans are completed and documented and to minimize rework.
    • Audits training results to ensure team members receive consistent training focused on accuracy and productivity.
    • Develops and distributes instructional processes to provide documented duties for training and job completion. 

    Supervises and Develops Others

    • Determines employees’ training needs to produce continuous development plans.
    • Provides on-going feedback and support to improve performance.
    • Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
    • Holds others accountable to established performance levels to achieve individual and group goals.
    • Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. 

    Job Specific Competencies 

    • South Africian residency is a must
    • Applies Service, Product, and Customer Technology Knowledge
    • Freight Forwarding Operations Knowledge
    • Legal, Regulatory, and Compliance Knowledge
    • Report Generation
    • Solves Customer Problems

    Method of Application

    Interested and qualified? Go to UPS on to apply

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