Ocean Freight Supervisor - Freight Forwarding at UPS

Job Summary

This position supervises operational activities and communicates company expectations. This position troubleshoots customer problems and escalates atypical issues for management recommendations. He/She monitors processes for regulatory compliance and trains less experienced staff. This position supervises hourly employees within the department. 

Job Duties 

Monitors Ocean Product Operations 

• Distributes daily assignments based on work plan priorities to provide equitable workload distribution and to ensure service levels are within projected time parameters.
• Analyzes and refines operational processes to create consistent and repeatable procedures.
• Seeks management recommendations to resolve atypical issues and address complex customer concerns.
• Contributes to special projects to promote business enhancements (e.g., new applications, systems support, etc.). 

Generates Ocean Freight Reports 

• Extracts information to compile weekly file and quote counts for staffing validation.
• Develops and maintains spreadsheets to fulfill customer requested data (e.g., insurance, invoices, etc.).
• Generates reports to combine operational data (e.g., storage costs, etc.) for shipment processing and management review.
• Generates daily performance reports (e.g., missing invoice report, etc.) to define process improvements and to ensure regulatory compliance.
• Coordinates the preparation of shipment documentation and administration to support operations. 

Conducts Ocean Freight Audits 

• Conducts audits to ensure performance targets are being achieved.
• Audits completed folders to ensure milestones for master operating plans are completed and documented and to minimize rework.
• Audits training results to ensure team members receive consistent training focused on accuracy and productivity.
• Develops and distributes instructional processes to provide documented duties for training and job completion. 

Supervises and Develops Others

• Determines employees’ training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. 

Job Specific Competencies 

• South Africian residency is a must
• Applies Service, Product, and Customer Technology Knowledge
• Freight Forwarding Operations Knowledge
• Legal, Regulatory, and Compliance Knowledge
• Report Generation
• Solves Customer Problems