Current Opportunities at Old Mutual South Africa

Job Description

In and Out-bound Telephonic sales and customer service:

• To grow the Old Mutual Money Account customer base through cross selling, retention and contributing towards the achievement of the Old Mutual Money Account sales targets.
• Provide a service to customers in adherence to procedural, productivity and quality standards focusing mainly on switching existing customer’s salaries & debit orders to the Old Mutual Money Account.
• Attempt to resolve more complex queries and aim for first call resolution, but may escalate when necessary.
• Inform customers of the value proposition of the Old Mutual Money Account.
• Sales objection handling for effective account conversion.
• Achievement of Old Mutual Money Account sales targets and objectives, including new accounts, salary and debit order switching and driving revenue transactions.
• Convey updated and correct information regarding new products, new features, fees, rules and benefits

Minimum Qualifications/ Experience (Required For The Job)

• Successfully completed Matric / Grade 12
• Minimum 2 years’ experience in the Financial Services Industry in a Call Centre or Retail Branch
• Fit & Proper

Closing Date

21 April 2023