Online Cellular Sales Consultant at Core Group

Job Description

ABOUT THE ROLE

• Are you a dynamic and enthusiastic individual with a passion for technology and sales?
• Join our team at Apple iStore, South Africa, as an Online Cellular Sales Consultant.
• In this role, you will engage with customers, provide exceptional service, and drive sales through our online platforms.
• Your focus will be on meeting customer needs, achieving sales targets, and ensuring a seamless online shopping experience.

KEY RESPONSIBILITIES:

Customer Service:

• Deliver exceptional customer service through online channels.
• Actively engage with customers to address inquiries and resolve concerns.
• Quickly and effectively handle customer complaints.

Sales Performance:

• Meet and exceed individual sales targets.
• Convert online customer inquiries into sales.
• Manage and follow up on customer quotes.
• Boost sales by recommending additional products.
• Adhere to all sales and service protocols.

Stock Management:

• Oversee stock allocation and control processes.
• Manage stock returns and repairs.
• Ensure precise stock management following company policies.
• Maintain real-time updates on stock records.

Compliance:

• Submit daily compliance documents.
• Provide necessary information for compliance checks.
• Identify and mitigate potential risks or fraud.
• Ensure secure handling of customer documents.

Team Administration:

• Ensure all administrative systems are operational.
• Use daily reports to update case statuses.
• Meet all administrative deadlines.
• Actively participate in team meetings and share insights.

REQUIREMENTS:

• Matric (Required)
• Tertiary qualification (Advantageous)
• Minimum 2 years in a retail sales role
• Minimum 1 year Cellular Industry Experience

KEY COMPETENCIES:

• Customer Experience Orientation
• Analysis / Problem Solving
• Team Player
• Excellent Communication Skills (written & verbal)
• Attention to detail
• Procedural adherence and follow through