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With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. About Us Over ...
About the job
We deliver high-quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.
Your Role
The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required)as well as capacity with qualified carriers/partners and or via the Kuehne-Nagel gateways. Specifically, the Operational Care Specialist will be part of a team ( Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings, etc). All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via Kuehne-Nagel operational systems.
Your Responsibilities
Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo
Manage operational tasks through Business Process Automation tools (BPA) and all related features.
To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
To initiate and resolve any rate or performance discrepancies
To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
Your Skills And Experiences
Other Degree / Diploma - Freight Forwarding ( preferred)
You have at least 5 years experience in Air Logistics Imports
You have at least 5 years experience in Freight Forwarding
Good command of the English Language - both written & spoken
Strong Analytical and analysis skills
Good Communication & Conflict resolution skills
Decision making & Problem solving skills
Good Reasons to Join
We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business. req81675
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