In today’s volatile market, companies’ successes are dependent on a robust distribution channel that is able to provide a framework to deliver their goods effectively. The Value Group, with over 3 decades experience in supply chain solutions, has become the supply chain partner of choice for many of South Africa’s leading brands. The Value Group was fo...
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The overview of this role is to ensure that daily planning, routing and scheduling of vehicles is done. Handle all aspects of collections and delivery and ensure customer satisfaction by staying in contact and relaying all communications concerning the delivery and collection.
Key Responsibilities
To monitor and track all vehicles to depart and arrive on the agreed time schedule
To ensure freight is collected and lodged by the respective logistics partners
Ensure all Couriers checklists are actioned and debriefed; vehicles checked; mobile phones/devices checked, and all PODs are checked prior to debrief
Maintain a presence on the warehouse floor while parcel sorting function is being performed, ensure freight is routed correctly and manifested correctly
To always ensure that drivers have their valid PrDP with them
Ensure that conduct is always both professional and beyond reproach and within the interests of Value and the client
Ensure freight on floor reports are clear as well as 1x1x1 report
Check on billing daily, this is imperative to close daily
Stats reports done, updated and handed to operations manager
To ensure that all non-conforming items are handled correctly as per claims procedure, advise and/or take corrective steps to prevent re-occurrence of damages/losses, all claims are actioned within 48 hours on conclusion in conjunction with the operations manager
To immediately highlight any problems/issues occurring with any client to management’s attention, a non-conformance and management of the freight as per request from the various clients
During debrief of vehicles, ensure effective debriefing of PODs and collections, should a courier not return a POD, an immediate investigation must be instituted (not negotiable)
Encourage professionalism at all levels (especially between Value clients) and peers, departments and branches
Minimum Requirements
Grade 12 (Matric)
At least 2 years relevant experience within a Courier and Customer Service environment
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