Hot Jobs at Value Logistics

Purpose of the Job

• The Client Liaison Officer is responsible for providing efficient customer service by managing collection requests, swiftly resolving queries and ensuring effective communication between departments.

Key Responsibilities 
Customer Relations 

• Receive, action and resolve queries within 45 minutes and close off the collection
• Ensure details on a collection request are accurate
• Hand all unaccepted quotes to Sales to be followed through
• Manage and resolve all subcontractor and agent queries
• Receive and execute collection requests telephonically
• Ensure constant awareness of any operational difficulties and advise customers accordingly

Reporting

• Identify statistics required to assist in managing the branch
• Develop methods of being able to extract statistics information
• Constantly maintain available statistics
• Analyse all monthly reports
• Advise the Sales department of none/reduced usage by regular customers

Communication

• Encourage positive communication between departments
• Liaise with customers and Value Express to execute services of collection, delivery, query or quote
• Liaise with operations to ensure customers’ requests are carried out
• Liaise with Managers with regards to accounts on credit hold

Administration

• Ensure all daily report inputs have been actioned
• Ensure all billing paperwork is reconciled and handed to operations
• Receive quote requests on email and telephonically; action and close off within 45 minutes
• Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager

Adhoc

• Assist in relevant operations/operational functions as required

Minimum Requirements

• Grade 12 (Matric)

Skills Required

• Detail-oriented
• Customer Relationship Management
• Statistical and numerical ability
• Excellent verbal and written communication skills

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Purpose of the Job

• The purpose of this position is to ensure that the fleet is maintained in line with Company policies and the Road Traffic Legislation. The fleet must be serviceable and available on demand from operations.

Key Responsibilities 
Operational Management

• Maintain electronic databases of KM, registration, daily inspections and maintenance of fleet management
• Booking of services with the workshop
• Ensure fleet availability to meet all requests by scheduling, forecasting and surveying current user trends
• Maintain knowledge and utilize all fleet information and user surveys to forecast operation requirements
• Complete all relevant documentation in the event of accidents and forward to the internal insurance department
• Oversee routine and ad hoc maintenance, obtain tags for new vehicles and renew old ones to ensure schedule fleet management
• Monitor and ensure fleet operation follows the Road Traffic Acts and regulations
• Maintain and monitor data management system to organize fleet as per various schedules and requests
• Monitor fuel consumption and reconcile Fuel Cards expenses for all vehicles and drivers
• Participate in various workshops activity
• Develop and implement standard operational standards to maintain vehicles by advocating best practices in industry
• Manage all R&M costs, expenditures and analyse all financial objectives. All job cards to be checked and ensure workshop close job cars. Ensure pricing is correct
• Facilitate and implement corrective actions and capacity building to manage entire fleet to achieve company objectives
• Conduct ACC meetings with drivers to investigate accidents
• Action and maintain abuse costs that need to be recovered
• Vehicle in and out inspections dispatching of vehicles
• Maintain vehicle inspection books as per SOP

Maintenance

• To maintain all vehicles in roadworthy operating condition by ensuring the vehicles are serviced in accordance with service intervals.
• To minimise downtime, manage negotiate strict servicing time limits and negotiate priority repair schedules with workshop as well as Panelshop.
• Maximise vehicle availability to the transport operation

Reports and Record Keeping

• Update weekly kilometers
• Maintain vehicle and trailer asset register
• Fuel consumption report
• Fleet utilisation and availability report
• Driver training report
• Fleet inspections
• Maintenance report
• Driver assessments, PDP and driver license
• Licence and COF report
• Weekly cost report
• Maintain Vehicle Key Register
• Monthly and weekly fleet inspections
• Checking all debriefing done previous day

Driver Management

• Manage driver behaviour
• Report on all poor driving behaviour as this can adversely influence fleet fuel and maintenance costs
• Measure each driver and update the driver scorecard on speeding, excessive braking and erratic driving
• Note: The function and responsibilities listed in the job description may be changed at any time, depending upon operational requirements of the employer, and within the parameters of the post held by the employee.

Additional 

• Duties are not limited to the points raised in the job description. It is expected of you to adhere to and follow any reasonable instruction issued to you from your senior management
• You will be required to work in different departments and shifts from time to time in the case of shortage of staff or when someone is unable to report for duty that day
• Assist in the Truck Rental & Express operations if and when required
• Stand-in for of site supervisors when absent or on leave
• Assisting with any other additional tasks or duties that are reasonably requested by management. These tasks will be within the scope of your capabilities and aligned with the overall objectives of the organisation

Minimum Requirements

• Grade 12 (Matric)
• Code 10 driver’s license
• 2-3 Years in a Truck Rental and administrative environment

Skills Required

• Able to complete forms related to own working area
• Can complete administrative procedures with necessary directions and systems at disposal
• Hazard identity and solutions
• Proficiency in Microsoft Office Suite
• Planning and organisational skills
• Effective Customer Service Management
• Report writing
• Document handling
• Decision making skills

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Purpose of the Job

• The Merchandise Manager will be responsible for managing the Key Distributors’ Merchandise team and driving the overall buying strategy. This role requires strong leadership in ensuring competitiveness, building a sound merchandise strategy, and delivering the right product mix to maximize sales, margins, and stock efficiency. The individual will play a central role in supplier negotiations, promotional planning, and aligning the merchandise strategy with customer needs and market trends.

Key Responsibilities 

• Develop and implement a robust merchandise strategy aligned with company goals
• Lead, manage, and mentor the Merchandise (Buying) team to deliver optimal results
• Build and maintain strong, strategic supplier relationships
• Design and execute a marketing and promotional plan, including line selection, pricing, and promotional activities to drive sales
• Set competitive selling prices while ensuring target margins are achieved through best cost negotiations
• Manage and optimize product mix to meet customer demand and maintain competitiveness
• Build and maintain a strong, core merchandise range essential for the markets Key Distributors trade in
• Monitor and manage stock levels in line with agreed days cover and business requirements
• Identify opportunities for new product lines, strategic buy-ins, and category growth
• Analyse market trends and make data-driven decisions to stay ahead of competitors
• Forecast, budget, and plan merchandise requirements to support growth targets
• Collaborate closely with sales teams and warehouses to ensure seamless operations and delivery
• Regularly visit customers to understand market needs and strengthen Key Distributors’ market position

Minimum Requirements

• Grade 12 (Matric)
• Minimum of 10 years’ senior buying experience in the FMCG (Food) sector
• Tertiary qualification in Business, Supply Chain, or related field advantageous

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Purpose of the Job

• To promote and sell Value Services, focus on Value Truck Rental and cross selling other services, Value Logistics, Linehaul, Value Equipment, Fridge Fleet, Freightpak, Warehousing, Clearing and Forwarding, Moving Billboards and Express.

Key Responsibilities 
Operational Management

• Gather information on Clients transport/distribution and expenditure
• Evaluate potential expenditure, decide/apply focus factors G,S,B
• Know the opposition in your area
• Build relationships, create customer trust
• Identify customers’ service requirements by providing a quote for correct Value Service
• Grow existing base by knowing the clients business and cross selling Value services
• Close deals
• Target National accounts
• Know the clients contract with Value
• Ensure service supplied is relevant to current customer requirements
• Understand the customers’ business, ensure we achieve increases required
• Add Value to every call ensure you know what you want to gain out of each visit
• Ensure Value service levels are maintained according to Standard Operations Procedure
• High frequency of contact with business influences
• Product knowledge to be updated regularly
• Identify client’s problems and resolve queries timeously e.g. invoice query, claims, PODs
• Project professional image at all times
• Adhere and enforce company policies and procedures
• Submit reports timeously
• Complete all required Sales reports timeously
• Meet expectations of team
• Meet budgets and goals set out by Management
• Assisting with any other additional tasks or duties that are reasonably requested by management. These tasks will be within the scope of your capabilities and aligned with the overall objectives of the organisation

Minimum Requirements

• Grade 12 (Matric)
• Experience within the Sales environment
• Proficiency in English and Afrikaans

Skills Required

• Able to apply different Sales techniques appropriate to the situation
• Able to determine customer needs within own area of responsibility
• Time management skills
• Customer Relationship Management
• Understands all principles of risk management
• Can accept risk outcomes independently

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Purpose of the Job

• The Debriefer is responsible for managing the debriefing of returned deliveries, including full, partial, and content returns. The role involves verifying documentation, scanning and coding parcels, recording discrepancies, and ensuring accurate POD management. It also includes maintaining order in the debriefing area, ensuring compliance with hub procedures, and supporting operational tasks as needed.

Key Responsibilities 
Debriefing of Returns (Full, Part Deliveries and Content returns)

• Verify that customer failed delivery invoices are properly endorsed by the customer and contain a valid call centre reference number
• Accurately scan and code returned parcels in the Freightware system
• Ensure content returns are correctly captured on Freightware system, cross referenced, remarks noted on waybill content field
• Correctly separate and allocate customer and Value failed deliveries for processing by the Crossdock, bookings department, or to be stored in the query cage pending authorisation
• Ensure each parcel is checked for damages or shortages
• Ensure discrepancies are documented and communicated
• Ensure driver’s reports are completed in detail

POD Management

• Ensure that pods are debriefed as per the store requirements
• Line by Line debriefing must be done for stores that are generating the GRV’s
• Discrepancies must be noted, documented and communicated
• Ensure that all pods are accounted for as per the delivery manifest
• Ensure that delivery manifests are debriefed in fully and communicate the outstanding manifests with relevant stakeholders
• Ensure that pods are affixed with V-labels for pod linking and separation on edocs
• Ensure proper handover to the POD department

Housekeeping and Shift Conduct

• Clock in immediately upon arrival for duty
• Report for duty in the appropriate uniform and ensure professional appearance at all times
• Maintain cleanliness and order in the debriefing cage area by ensuring:
• Drivers use pallets to organise returns and Upliftments
• All returned goods and Upliftments are separated, clearly labelled, and stored according to the hub floor plan.
• Correct documentation accompanies each item or collection

Compliance and Accuracy

• Ensure all parcels within storage cages align with the hub floor plan layout
• Verify each parcel’s presence and status against the WIP (Work in Progress) report for the relevant depot
• Ensure quality check of PODs

General Operational Support

• Assist with operational tasks and functions as directed by management.

Minimum Requirements

• Grade 12 (Matric)
• Logistics/ Transport qualification or 2 years prior experience in a similar role

Skills Required

• Excellent communication skills (Both Written & Verbal)
• Problem solving
• Attention to detail
• Proficiency in Systems (Freightware)
• Organisational skills

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Purpose of the Job

• The primary purpose of this role is to support daily operational efficiency by monitoring vehicle activity, managing incidents and faults, and ensuring accurate reporting and communication. The role requires a strong focus on procedural compliance, professional conduct, and maintaining health, safety, and housekeeping standards. It also involves providing operational assistance and ensuring that all vehicle-related issues are promptly addressed and resolved to minimise downtime and support service delivery.

Key Responsibilities 
Vehicle Monitoring and Incident Management

• Monitor vehicles in accordance with company procedures
• Identify, record, and report all deviations and exceptions promptly
• Ensure all alarms are acknowledged and addressed within the required timeframe
• Respond to all incidents and accidents in a professional manner, following company protocols

Communication and Reporting

• Request or receive the daily route sheet from the relevant business unit
• Accurately record all relevant information related to operations and vehicle performance
• Compile and distribute all operational reports timeously to the appropriate stakeholders
• Ensure all occurrences and unusual events are logged and reported accurately

Fault Management and Vehicle Repairs

• Update vehicle faults daily in the system or relevant log
• Communicate all faults to the appropriate personnel or departments
• Conduct timely follow-ups with responsible parties to ensure that vehicle repairs are carried out effectively

Operational Support

• Provide assistance with operational tasks and functions as required
• Ensure professional conduct is maintained at all times when engaging with staff, customers, or external parties
• Adhere to company dress code and grooming standards as outlined in the Standard Operating Procedures

Housekeeping, Health and Safety

• Maintain high standards of cleanliness and order in the work area on a daily basis
• Comply with all Health and Safety regulations and ensure that safe working practices are consistently followed

Minimum Requirements

• Grade 12 (Matric)
• Proficiency in Microsoft Office Suite (MS Word, excel, outlook, etc.)

Skills Required

• High attention to detail
• Excellent verbal and written communication
• Problem solving skills
• Time management
• Situational awareness
• Conflict resolution
• Teamwork and collaboration
• Organisational skills

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Purpose of the Job

• This role is responsible for the coordination and supervision of operations to ensure smooth and efficient, delivery services. The Site Supervisor manages driver attendance and documentation, oversees vehicle route planning and dispatch, ensures fleet readiness and safety, and enforces adherence to operational protocols.

Key Responsibilities 
Operational Management

• Supervise and monitor drivers’ attendance registers and absenteeism, ensuring optimal staffing levels are maintained on site
• Co-ordinate all driver-related requirements in consultation with the Labour Broker and Regional Manager
• Ensure that drivers’ hours are accurately captured on the weekly wages report
• Manage and oversee all fuel-related processes, including re-fuelling, fuel consumption tracking, EDC/Nedfleet card usage, and reconciliation of fuel usage schedules
• Ensure the overall condition of the fleet meets the standards outlined in the SEC Manual
• Co-ordinate and control daily route planning, vehicle loading/offloading, handover of customer documentation, and dispatching of drivers
• Ensure compliance with all procedures relating to accident claims, product claims, and vehicle breakdowns
• Communicate regularly and effectively with the Account Manager regarding all operational and distribution activities
• Debrief drivers’ trip sheets and cross-reference them with vehicle tracking reports
• Supervise the completion of pre- and post-trip vehicle inspections, logbooks, workshop bookings, and Certificate of Fitness (COF) checks
• Manage ad hoc vehicle requirements as needed
• Ensure all driver documentation is valid and up to date, including Professional Driving Permits (PDPs), driver’s licences, medical certificates, and relevant certifications (e.g. crane, Moffett, Hazchem)
• Monitor and control the issuance and use of Personal Protective Equipment (PPE) and uniforms for all on-site staff
• Ensure all vehicles have functional tracking systems and arrange for repairs where units are faulty
• Maintain a high standard of housekeeping across the site, ensuring a clean and safe working environment
• Conduct monthly panic button tests for all vehicles
• Conduct and submit monthly tyre surveys
• Ensure all deliveries are completed in accordance with front-end planning requirements
• Confirm that all loads are secure and compliant with safety standards prior to dispatch
• Ensure that all vehicle keys are securely locked away at the end of each workday

Administrative Duties

• Ensure timely compilation and submission of all operational reports, including:
• Vehicle Utilisation Report
• Absenteeism Report
• Vehicles in Workshop Report
• Fleet Checklist
• Weekly Site Report
• Fuel Consumption Report
• Vehicle Tracking Reports
• Daily Statistics Report

Fleet Control Report

• Management Report (including STOs, average loading times, and out-of-area deliveries)
• Supervise the completion, handover, and sign-off of all customer-related documentation to ensure accuracy and compliance

Customer Service & Relationship Management

• Build and maintain strong relationships with customers by consistently meeting agreed service levels
• Monitor all customer-identified KPIs and service level agreements to ensure targets are achieved
• Compile and present required customer KPIs, reports, operational feedback, and highlight any operational constraints or challenges proactively

Minimum Requirements

• Grade 12 (Matric)
• Proficiency in Microsoft Office Suite (MS Word, excel, outlook, etc.)

Skills Required

• Fleet and route management (Must possess sound local geographical knowledge)
• Staff supervision
• Operational reporting
• Problem-solving and analytical thinking
• Proficiency in Microsoft Office Suite
• Administrative accuracy
• Customer service
• Excellent communication skills both written and verbal

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Purpose of the Job

• The overview of this role is to ensure that daily planning, routing and scheduling of vehicles is done. Handle all aspects of collections and delivery and ensure customer satisfaction by staying in contact and relaying all communications concerning the delivery and collection.

Key Responsibilities 

• To monitor and track all vehicles to depart and arrive on the agreed time schedule
• To ensure freight is collected and lodged by the respective logistics partners
• Ensure all Couriers checklists are actioned and debriefed; vehicles checked; mobile phones/devices checked, and all PODs are checked prior to debrief
• Maintain a presence on the warehouse floor while parcel sorting function is being performed, ensure freight is routed correctly and manifested correctly
• To always ensure that drivers have their valid PrDP with them
• Ensure that conduct is always both professional and beyond reproach and within the interests of Value and the client
• Ensure freight on floor reports are clear as well as 1x1x1 report
• Check on billing daily, this is imperative to close daily
• Stats reports done, updated and handed to operations manager
• To ensure that all non-conforming items are handled correctly as per claims procedure, advise and/or take corrective steps to prevent re-occurrence of damages/losses, all claims are actioned within 48 hours on conclusion in conjunction with the operations manager
• To immediately highlight any problems/issues occurring with any client to management’s attention, a non-conformance and management of the freight as per request from the various clients
• During debrief of vehicles, ensure effective debriefing of PODs and collections, should a courier not return a POD, an immediate investigation must be instituted (not negotiable)
• Encourage professionalism at all levels (especially between Value clients) and peers, departments and branches

Minimum Requirements

• Grade 12 (Matric)
• At least 2 years relevant experience within a Courier and Customer Service environment
• Knowledge of Freight / Courier Industry

Skills Required

• Proficiency in Microsoft Office Suite
• Excellent verbal and written communication
• Planning skills
• Organisational skills
• Problem-solving skills
• Analytical thinking

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Purpose of the Job

• This role focuses on delivering efficient and professional customer service by managing service appointments, coordinating vehicle repairs, and ensuring clear communication on costs and timelines. It involves maintaining accurate records, supporting workshop operations, and upholding company standards in quality, safety, and presentation.

Key Responsibilities 

• Conduct customer appointments in an efficient and professional manner
• Ensure the accuracy of all customer and vehicle information
• Record the customer’s concerns about the vehicle clearly and in detail
• Identify the work required and explain it to the customer, including associated costs, estimated timeframes, and applicable payment methods
• Prepare the service order content, check the customer’s creditworthiness, and confirm liability
• Adhere to the ‘first time right’ policy
• Communicate with the customer regarding any additional parts required and the estimated time for procurement
• Perform quality checks on warranty or goodwill claims where necessary
• Use the appropriate documentation to ensure accuracy of all recorded information
• Monitor the progress of all maintenance and repair orders
• Adjust the vehicle collection time with both the customer and workshop if required
• Collaborate with technicians to accurately document the work to be carried out
• Immediately report any productivity or quality issues that may arise
• Ensure all billing is completed accurately following the completion of repair or maintenance work
• Maintain up-to-date and accurate paperwork at all times
• Ensure the vehicle is returned in a clean and presentable condition
• Confirm the invoice is accurate and prepared ahead of the vehicle collection
• Ensure the vehicle is handed over in person or by another responsible advisor
• Conduct a follow-up call, if necessary, to ensure customer satisfaction with the work performed
• Carry out routine checks and optimise workshop loading and resource allocation
• Stay informed on the latest developments and trends in the automotive industry
• Monitor and control departmental expenses
• Ensure effective daily planning of tasks and appointments
• Uphold professional conduct at all times
• Support operational functions as required
• Adhere to the company dress code in line with Standard Operating Procedures
• Maintain daily housekeeping standards across the workspace
• Ensure all Health and Safety standards are consistently met

Minimum Requirements

• Grade 12 (Matric)
• At least 1-year previous Service Advisor experience
• Experience in the retail motor industry is an advantage

Skills Required

• Can make basic inferences from customer usage patterns
• Able to apply business principles related to own work environment
• Able to deal with customers directly related to own functions/work area
• Able to implement business principles in own work area
• Able to identify hazards and handle them with direct instructions/guidance in place
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision

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Purpose of the Job

• Responsible for the returns and credits process, with a strong focus on administration, documentation, and query resolution to ensure accurate and timely processing within the warehouse.

Key Responsibilities 
Proof of Delivery

• Process all PODs accurately and timeously
• Investigate and resolve all POD-related queries

Customer and Sales Queries

• Handle customer and sales representative queries regarding returns and credits
• Ensure timely and professional resolution of all POD related queries

Inventory Support

• Assist with resolving inventory discrepancies
• Support general inventory control processes

Stock take

• Actively participate in all stock takes
• Manage and maintain all documentation related to stock takes

Returns and Credits

• Oversee the intake and processing of returned goods
• Update systems and issue credits to customers
• Ensure all cancelled orders are correctly returned to stock
• Review and process driver-reported damages and returns
• Ensure credits are accurate and processed within 24 hours

General Warehouse Administration

• Perform general admin duties related to returns and credit
• Maintain organised records and support audit readiness

Minimum Requirements

• Grade 12 (Matric)
• Proficiency in Microsoft Office Suite
• Experience in running a warehouse independently will be advantageous

Skills Required

• Administrative accuracy: ability to manage high volumes of documentation with minimal error
• Time management: able to prioritize tasks and ensure credits are processed within tight timeframes
• Communication skills: clear verbal and written communication when handling POD and customer queries
• Problem-solving: investigative skills to resolve PODs issues and return discrepancies efficiently
• Inventory control: competence in reconciling stock and assisting in inventory adjustments
• System proficiency: strong skills in warehouse or ERP systems (eg: SAP, Syspro, Sage) for credit processing and stock movements
• Attention to detail: especially important when dealing with documentation and customer credits
• Customer service orientation: a helpful, responsive approach to internal and external queries