Operations Head_I at FNB South Africa

Are you someone who can:

• Effectively manage and oversee all operational aspects to achieve business objectives.
• Establish, align, and manage targets and budget goals while ensuring effective cost control across functional areas to increase cost efficiency.
• Drive significant growth and profitability within a disciplined cost‑management environment.
• Develop a strong service culture that builds rewarding relationships, encourages innovation, and enables exceptional client service.
• Enable Business Unit service delivery by implementing systems, processes, and metrics that measure service levels and customer satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end‑users, SMEs, project managers, and senior leaders.
• Translate strategies into actionable goals and execute projects or initiatives aligned to strategic objectives, supported by clear performance measures and tracking mechanisms.
• Ensure compliance with governance, legislative, regulatory, and audit requirements; develop, monitor, and maintain internal controls accordingly.
• Identify, report, and mitigate operational risks at product, process, and/or channel levels.
• Drive operational efficiencies, elevate customer experience, and continuously improve operational processes and procedures.
• Manage SLA agreements for the business in alignment with business objectives.
• Improve decision‑making by delivering accurate, reliable business intelligence and conducting relevant data and trend analysis.
• Plan and execute campaigns successfully and on schedule, maintaining full operational accountability for campaign delivery.
• Support effective teamwork and collaboration across the function and among cross‑functional teams.
• Plan and manage performance, skills development, talent management, culture, and employment equity for Team Leaders and operational teams to enhance capability and innovation.
• Manage personal and leadership development to strengthen managerial effectiveness and prepare for future leadership opportunities.

You will be an ideal candidate if you:

Qualifications

• Grade 12
• Degree and/or Postgraduate qualification in Business Leadership, Business Administration, Financial Management, or a related field

Experience

• 5–8 years’ experience in Operations
• 2–3 years’ experience in Management, including people leadership

End Date: February 10, 2026