Operations Manager at Transafrica Group

Plan, develop, implement, direct, administer and review of the operational activities for a Group of Companies. Ensure the successful delivery of operational targets, develop strategies, and implement strategies.

Duties & Responsibilities:

• Ensure all operations are carried on in an appropriate, cost-effective way
• Help the organization’s processes remain legally compliant
• Examine financial data and use them to improve profitability
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Provide Strategic and Operational leadership
• Ensure alignment of all activities to company objectives, measure performance, provide feedback, amend, and implement
• Knowledge and application of relevant labour law / practices
• Provide daily direction and communication
• Assist with workforce planning
• Input into commission structures for sign off
• Client Relationship Management
• Financial Management
• Improve operational systems, processes, and policies -- specifically, better management
• reporting, information flow and management, business process and organisational planning
• Play a significant role in long-term planning, including an initiative geared toward operational excellence
• Regular meetings with the Chief Executive around fiscal planning & development

Requirements:

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Degree in Business, Operations Management, or related field is a strong advantage
• Previous experience in working in the Insurance and/or Financial sector is a strong advantage
• Ideal candidate must be resident in the Pretoria area or be willing to relocate

Required Skills:

• Planning and Organisational Skills
• Leadership skills
• Strong and adaptable communication skills
• Business Analysis
• Financial management
• Coaching Skills
• Relationship Management
• Adaptability / Resilience
• Customer Service orientated
• Effective decision - making skills
• Initiative / creative thinker
• Innovative with the confidence to constructively challenge existing processes