Operations Manager at Amazon

Enjoy being a really great people manager. Building, motivating and mentoring a world-class support engineering team is the most important part of this role. You should have a proven track record of recruiting and retaining top talent and excel in day-to-day people and performance management tasks.

Have an understanding of Linux, networking & other technologies. The ideal candidate will have past experience working with an infrastructure team. You will also have a strong level of knowledge in Linux, and/or Windows. You will enjoy keeping your technical skills reasonably current, to the point that you can still contribute to architectural discussions. You regularly take part in deep-dive troubleshooting exercises and drive technical root cause analysis of complex issues.

Have strong project & product management experience. The successful candidate will feel comfortable defining project priorities. This will include helping innovate and invent new value-add services layered on top of our existing services. You will need excellent technical project management skills to deliver product roadmap items as well as other cross-team projects. Experience with Agile methodologies is an advantage.

Know how to run a tight, lean, efficient operation. The right candidate will want to measure and report everything and be very data driven. He/she will excel at using metrics, monitoring and alarming to measure and improve the operational processes and performance of their team.

Be great fun to work with. The right candidate will love what they do and instinctively know how to make work fun.


Basic Qualifications

• 6+ years of experience managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams.
• Highly technical and analytical; will have a strong focus on operational excellence and quality management.
• Data and metrics driven focus, both qualitative and quantitative.
• Strong analytical background; comfortable in ambiguous situations.
• Strong verbal and written communication skills; able to write strong business proposals

Preferred Qualifications

• Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions.
• Experience operating mission-critical online services. Experience in an internet operational environment, including multiple data centers and thousands of servers.
• Experience managing IT environments on behalf of customers.
• Experience as a systems administrator or software development engineer. Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby and Python.
• The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance.
• Degree in Computer Science, Engineering, Mathematics or a related field.