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  • Posted: Feb 14, 2020
    Deadline: Not specified
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    In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, process...
    Read more about this company

     

    Operations Manager

    NB: This role is based in Rosslyn in Pretoria.         

    MAIN PURPOSE OF THE ROLE: 

    • This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.

      The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various operations.

    DUTIES & RESPONSIBILITIES 

    Transport and Warehousing:

    • Full accountability and leadership on all aspects of Inbound Contract
    • Accountable for all initiatives on an operational level for client and DSV Road, including business extention
    • Driving client SOW compliance and day to day Client relationship on KPI’s
    • Compliance of sites to DSV standards:
    • SHERQ – achieve minimum requirements
    • Implement and maintain Quality Management System at all sites
    • Compliance and maintain DSV fleet standards and image
    • Retain and grow business within Client portfolio
    • Unlock synergies within operations to improve competitiveness of DSV Road with Client Team.
    • Client Relationships:
    • Ensuring client’s needs and expectations are consistently met within scope of the SOW.
    • Client interaction and issue resolution to ensure client satisfaction
    • Commercial / Financial:
    • Thorough understanding and application of contract and service level agreement to achieve account stability and profitability
    • Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid
    • Operational Performance:
    • Actively managing daily operational performance to consistently achieve performance metric targets
    • Delivering on client and internal CIP requirements and driving lean culture
    • Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement.
    • Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
    • People Management:
    • Firm and consistent approach to ongoing performance measurement and management of team
    • Resolution of all IR issues in conjunction with HRM
    • Coaching and mentoring of team to achieve client objectives.
    • IDP and succession plans in place
    • Drive training interventions to close skills gaps in operations
    • Client Expectations:
    • Daily, Weekly and Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking

    JOB RELATED REQUIREMENTS:

    • 5+ years operations management experience in Transport and Logistics
    • People management skills including leadership, performance management, IR, people motivation and people development;
    • Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environment successfully. Strong customer relations;

    • Business development experience:  The ability to identify extension business and new business opportunities. The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.

    • Multi-functional role:  The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment.

    • Problem solving skills to identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active

    • Commercial & financial skills: Financial acumen and experience in adherence to budget, profitability analysis, contract management and service level agreements;

    • Drivers License and own transport essential

    QUALIFICATIONS:

    Transport Diploma or similar or Studying towards Logistics Degree

    • Tertiary qualification in logistics / supply chain management / operations management
    • Matric essential

    COMPUTER KNOWLEDGE:

    • Transport Management systems TMS
    • Warehouse management systems experience
    • Microsoft Office (Excel, Word, Power Point)
    • ERP experience

    NB: If you do you not hear from us within 2 weeks, please consider your application unsuccessful.

    Method of Application

    Interested and qualified? Go to DSV on www.linkedin.com to apply

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