Operations Manager Mr Price Group at Mr Price Group

Job Description

• Mr Price Logistics has an exciting opportunity for an Operations Manager to be based at the Hammarsdale Distribution Centre. The aim of this role is to oversee and manage the day-to-day operations of the distribution centre, ensuring efficient, cost-effective, and high-quality service delivery. The role will be responsible for driving performance, managing teams, and ensuring that operational goals align with business objectives.

Responsibilities

Operational Excellence

• Lead daily operations across receiving, storage, picking, packing, and dispatch.
• Ensure OTIF (On Time In Full) delivery targets are met.
• Monitor and improve key metrics: cost per transaction, stock accuracy, lost time, WIP/stock age, and productivity.
• Ensure compliance with health, safety, and quality standards.

People Management

• Provide clear direction, delegate tasks, and ensure accountability.
• Drive performance through KPIs such as pick rate, order accuracy, and attendance.
• Conduct regular performance reviews and implement development plans.
• Foster a positive and engaging work environment to support staff retention and morale.
• Promote cross-training and upskilling to build a flexible, sustainable workforce.

Process & Continuous Improvement

• Identify inefficiencies and implement process improvements using lean methodologies (e.g., 5S, Kaizen).
• Encourage a culture of innovation and continuous improvement.
• Benchmark performance against industry standards and implement best practices.
• Deliver data-driven insights through performance analysis and reporting.

Resource & Capacity Planning

• Align staffing and equipment with operational demands and seasonal peaks.
• Manage shift planning, overtime, and resource allocation to meet service levels.
• Ensure optimal use of space, equipment, and technology.

Stakeholder & Customer Engagement

• Collaborate with internal teams (e.g., Planning, Merchandising, Transport) to ensure alignment.
• Act as a liaison for customer queries and escalations, ensuring timely resolution and satisfaction.
• Provide regular feedback to divisional stakeholders on performance and improvement initiatives.

Budget & Cost Control

• Support the DC Manager in managing the operational budget.
• Identify and implement cost-saving initiatives.
• Track and report on financial performance, ensuring alignment with budget targets.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Operations Management, or related field.
• 5-7 years of experience in warehouse or operations management, preferably in retail/FMCG.
• Strong leadership and team management experience.
• Proficiency in WMS and operational reporting tools.
• Lean/Six Sigma certification is advantageous.