Operations Manager at Nokia

Main Purpose of Role
Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction. It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure

Main Responsibility Areas

• Organizational Leadership & Development
• Contractual Service Delivery
• Business Development & Support
• 3rd Party Management
• Profit & Loss
   

Key Tasks

• Organizational management and development
• Ensures Network operational performance
• Interface management to subcontractors & 3rd parties
• Ensure processes and procedures are regularly reviewed and updated
• Customer liaison for escalated Network Operations matters
• Employee Motivation
• Operational Reporting
• Budgeting & Control
   

Key Competencies

• Managed Service Management
• Leadership
• People Management
• Process Management
• Customer Service
• Business Awareness
• Innovation
   

Key Interfaces

• Customer CTO (or equivalent)
• Customer Care (or equivalent)
• Customer Team
• 3rd Party suppliers & Subcontractors
   

Key Performance Measures

• Customer satisfaction
• Network KPI’s
• SLA ’s & OLA’s
• Profitability
• Employee churn
   

Qualification
Bachelor’s degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment