Ops Specialist: Acc Data,TransportSurv&A at Telkom

Core Description    

• Operations Specialist responsible to in-depth analyse and resolve complex faults and installation failure for the Transport (Legacy and Next Gen) network. Also responsible for knowledge transfer and over the shoulder training of Technical Officers

Competencies    

• Functional Knowledge
• Fault Finding Procedures, Network Layout, Network Management Systems, Technical Infrastructure, Telkom Policies, Telkom Procedures.

Functional Skills

• Analytical, Coaching, Communicating, Controlling Techniques, Coordinating Techniques, Planning, Problem Solving, Report Writing Techniques, System Thinking, Telephone Etiquette, Computer Literacy, Technical; Equipment Handling, organizing, coordinating, leading.

Attitudes/ Leadership Behaviour

• Committed, Customer Focus, Flexible/ Adaptable, Motivated, Performance Driven, Systematic, Reliable, Initiative, Adherence to Telkom procedures and policies, Punctual, Team Player, innovative.

Job Responsibilities    

• Changed/ Implemented Database
• Ensured Service/ Network Availability and Performance
• Executed Ad-Hoc Projects
• Handled Requests
• Maintained Grade of Service
• Managed Critical Failure

Required Certification    

• None

Qualifications    

• Relevant 3 year Degree/ Diploma (NQF level 6)

Experience    

• 3 Years relevant experience

Special Requirements    

• Valid driver's license.
• Willing to work shifts.
• Ability to work under pressure.
• Willing to work overtime.
• Working from Home