Ops Specialist: Billing Operations at Telkom

Core Description

• Provide support and assistance on executing the Openserve billing cycle and provide customer support related to billing issues. Assist in analysis of all revenue and billing processes across Openserve. The key objectives are to ensure revenue assurance and a positive customer experience.

Job Responsibilities

• Assist in driving Openserve billing cycles and processes.
• Validate invoicing, statement generation and their distribution.
• Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience.
• Ensure implementation of all invoice/ billing related change requests.
• Provide management with reports as required and validate all revenue and billing KPI's.
• Maintain information systems and data integrity. 
• Coordinate inputs and provide reports to management on performance findings and take corrective actions. 
• Investigate billing discrepancies, disputes and correct.

Core Competencies

KNOWEDGE/ SKILLS

• System Thinking; Influencing Techniques; Networking; Conceptual Ability; Communicating (Verbal & Written); Planning, Organising & Executing; Analytical

COMPETENCIES (BEHAVIOUR)

• Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values

Certifications

• None

Education

• NQF 6: National Diploma/ Advanced Diploma/ Certificate
• OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate

Experience

• 3 Years relevant experience
• OR 5 years relevant experience

Additional Information

Special Requirements

• None

Physical Requirements

• Work under Pressure