Ops Specialist: Business Intelligence at Telkom

Core Description

• Acquire, Interpret, evaluate, document, and inter relate data/ information and develop business analysis and projections enabling timeous business intelligence for all levels in Telkom.

Job Responsibilities

OUTPUT 1

• Formulated Requirements

SUB-OUTPUTS

• Capture request
• Document user requirements
• Compile Functional Design Specification (If required)
• Co-ordinate requirements
• Analyse requirements
• Complete truth test

RANGE

• Telkom
• New Solutions
• Types of Project scope
• High-Level Business Information Requirement Iteration Methodology
• Types of Customer Audience
• Faults, Enhancements, New Requirements
• Inputs from all Disciplines Requirements

OUTPUT 2

• Planned Acquisition

SUB-OUTPUTS

• Scope requirements
• Determine functional/data duplication
• Arrange / participate in JAD / interview sessions
• Identified possible external interfaces
• Perform risk analysis
• Perform feasibility study
• Design / specification of information presentation interface
• Investigate various options / determine solution
• Prototype and obtain user acceptance of proposal
• Pro-actively determine measuring points on different processes

RANGE

• Single request / fault
• Complete solution

OUTPUT 3

• Acquired Deployed Information Delivery Mechanism

SUB-OUTPUTS

• Determine data / information sources
• Acquire data / information
• Develop code as needed (Desired)
• Co-ordinate between various disciplines involved
• Produce and complete test plan and tick sheets
• Compile test data for testing
• Test solution (modular / functional and system)
• Apply quality assurance to solution
• Rectify all errors identified
• Perform user testing or pilot sites
• Obtain approval from users (sign off)
• Deploy service
• Implement solution (put into production)

RANGE

• Complete system requirements
• Standard User

OUTPUT 4

• Information and Updated Customers

SUB-OUTPUTS

• Promote solutions
• Initiate user involvement and usage of information solutions
• Provide guidance to users on Business Intelligence philosophy and strategy
• Collaboration and best practice techniques

RANGE

• Telkom
• New Solutions
• Types of Project scope

OUTPUT 5

• Maintained and Supported Information Delivery

SUB-OUTPUTS

• Provide one stop help desk (Technical and Business)
• Communicate with users

RANGE

• Reports

OUTPUT 6

• Mechanism

SUB-OUTPUTS

• Monitor and review usage
• Train regional representatives and users
• Provide user manuals (operation and admin)
• Provide application on-line help functions

RANGE

• Daily, weekly, monthly, quarterly, yearly measurements, statistics
• Business Intelligence Solutions

OUTPUT 7

• Provide Business Process Analysis and Research
• SUB-OUTPUTSIdentify issues and problem areas
• Gather and analyse information
• Analyse business processes
• Provide alternative business and research solutions

RANGE

• Telkom
• Accurate and sufficient information
• Business Commitment
• Business Impact
• Time Frame
• Resource Requirements
• Project Scope
• Clarified Functionality

Core Competencies

FUNCTIONAL KNOWLEDGE

• Business Processes; Data Mining; Data Warehousing; Business Intelligence Software

FUNCTIONAL SKILLS

• Analytical; Computer Applications; Problem Solving; Communication; JAD Skills

ATTITUDES/ LEADERSHIP COMPETENCIES

• Motivated; Reliable; Proactive; Customer Focus; Professional; Perseverance

Certifications

 

Education

• NQF 6: National Diploma/ Advanced Diploma/ Certificate
• OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate

Experience

• 3 Years relevant experience
• OR 5 years relevant experience

Additional Information

Outputs (continued):

OUTPUT 8

• Performed Quality Assurance

SUB-OUTPUTS

• Audited results on acquired/developed information Systems
• Manage functional and system wide integrity tests
• Provide change control procedures
• Provide System Configuration Mechanisms
• Compile documentation

RANGE

• Functional compatibility
• Modular compatibility
• System compatibility
• Verification of acquired / developed systems to comply with business
• intelligence standards
• Field range to system wide validity check against defined system
• requirements and specifications

OUTPUT 9

• Produced, Disseminated and Controlled Access

SUB-OUTPUTS

• Verify results of runs
• Ensure delivery of runs
• Distribute Information delivery and solutions
• Provide access to Information Delivery solutions and information
• Ensure running of queries

RANGE

• Generation distribution of information Delivery Mechanism
• Request delivery of information mechanism
• Periodic ad-hoc requests

Special Requirements

• Valid Drivers license