Ops Specialist: Tier 3 Support at Telkom

Core Description

• To provide high level support (tier 3) for software and hardware products/ systems developed i.e. diagnose and solve problems to improve and enhance their technical performance.

Job Responsibilities

OUTPUT 1

• Compiled Technical Specification

SUB-OUTPUTS

• Consult with role-players
• Collect information
• Analyze information
• Plan time scales
• Compile specification

RANGE

• Software
• Functional Inspections
• Hardware
• Interfaces

OUTPUT 2

• Developed Modules

SUB-OUTPUTS

• Investigate available technology
• Evaluate prototype module
• Draft design report
• Draft production specification
• Determine and study required technology
• Establish availability, cost and delivery times (Components and
• software)
• Develop high level design
• Design modules and sub-modules
• Design detail circuitry, software and mechanical parts
• Review detailed design
• Emulate and/or simulate software and/or hardware
• Build prototype modules

RANGE

• Hardware
• Software
• Single/multi module
• Firmware
• Interfaces

OUTPUT 3

• Provided Design Support

SUB-OUTPUTS

• Receive and record support request
• Determine support need
• Solve installation/product problems
• Investigate/solve product defects
• Provide high level training and/or support
• Implement additional requirements

RANGE

• Advisory support
• Installation support
• Training
• Problem solving
• Additional product requirement

OUTPUT 4

• Provided Internal Support Functions

SUB-OUTPUTS

• Determine support to be provided
• Provide support function
• Communicate support provided to customer/supervisor
• Record support function delivered
• Procure required tools and equipment

RANGE

• Equipment, books, software ordering
• Equipment/component suppliers
• Equipment support
• Software Standards
• Web Site
• Library support
• Work environment
• PC support
• Documentation Standards

OUTPUT 5

• Integrated Product

SUB-OUTPUTS

• Produce electronic module/s and or circuits
• Produce wiring field/s and/or harnessers
• Adapt and/or modify existing design/s
• Integrate modules
• Field test product

RANGE

• End user product
• Test equipment
• Exchange equipment
• Access equipment

OUTPUT 6

• Developed Software

SUB-OUTPUTS

• Produce software modules (Written)
• Integrate software module/s
• Test software module/s
• Test integrated software product
• Debug software
• Evaluate software
• Propose to develop further if required

RANGE

• End User Software
• Single/multi processing
• Real time software
• Assembly language
• Embedded Software

OUTPUT 7

• Compiled Documentation

SUB-OUTPUTS

• Compile and deliver presentations
• Compile draft document
• Proof read documentation
• Generate illustrations, drawings, flowcharts and graphics, equations
• Make corrections
• Typeset documentation

RANGE

• Engineering change note/proposal
• Progress reports
• Written presentation/s
• Investigation report/s

Competencies

• Acting Decisively
• Demonstrating Self-Insight and Awareness
• Driving Continuous Improvement
• Controlling Costs

Core Competencies

FUNCTIONAL KNOWLEDGE

• Digital Electronics; Electronics; Test Equipment; Analogue

FUNCTIONAL SKILLS

• Designing; Analytical; Problem Solving; Creative; Innovation

ATTITUDES/ LEADERSHIP COMPETENCIES

• Dedicated; Honesty; Dynamic; Initiative; Trustworthy; Perseverance

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 3 Years relevant experience

Certifications

 

Special Requirements

• Valid Drivers license

Physical Requirements

• Colour Vision