Order Entry Specialist at ABB

Your role and responsibilities

• In this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders. You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements.
• The work model for the role is: Onsite
• This role is contributing to the Electrification's Smart Building and Smart Power divisions in Southern Africa within the Durban Region.

You will be mainly accountable for:

• Ensuring proactive communication with customers and internal functions to guarantee customer satisfaction by providing relevant information.
• Securing clean order entry as per the relevant requirements, including prices, spike quantities, dates, customer, and company data, etc., enabling seamless order execution in the system.
• Liaising with customers in case of inexecutable request dates or quantities to ensure on-time delivery aligned with customer needs.
• Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.

Our team dynamics

• You will join a dynamic talented and results driven team, where you will be able to thrive.

Qualifications for the role

• You are engaged in working with relevant tools and methodologies.
• Ability to demonstrate your experience in a high pressurized environment with 2 to 3 years of experience in a sales role, preferably in an inside sales or call center environment.
• Possess an enhanced knowledge of ERP Systems and continuous improvement.
• You are innovative around Collaboration and Curiosity
• Diploma/ Degree in Business Management , Marketing or Sales (Preferred or similar)
• You are at ease communicating in English (Verbal and Written)