Order Management Controller at Core Group

Key Responsibilities:

Processing Orders:

• Process customer orders in Syspro, Filemaker & Flowgear against allocations per customer.
• Track shipments for customers with couriers until delivery.
• Control and manage customer back orders.
• Manage emails on a ticketing system - Freshservices.
• Daily stock transfers to customers and different locations.

Billing / Financial Services:

• Invoice customers daily on Syspro.
• Make sure every day that orders are billed and if they are not billed, escalate the issue to the warehouse.

Service & Sales Support:

• Generate daily reports  for customer purchase orders captured and weekly backorders
• Arrange  pick-up requests from customers approved by Business Unit Heads.
• Communicate effectively with customers

About You:

Qualifications:

• Matric certificate.

Experience Required:

• Practical experience in a sales administration role.
• Familiarity with working with different currencies.
• Strong knowledge of Excel.

Key Competencies:

• Systems Knowledge: Proficient in processing orders in Syspro, Flowgear, Filemaker & Freshservices
• Attention to Detail: Diligent with all daily activities.
• Team Orientation: A collaborative team player within the Order Management team.
• Problem Solving: Determined to resolve issues effectively.
• Customer Service: Excellent verbal communication and presentation skills.