Outbound Collections Agent (Durban) at Nimble Group

Job Purpose:

• To negotiate with arrears account customers to maximise debt recovery and profitability

Key Performance Areas

• Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.
• Quality & Compliance Management: Applying laws, policies, and procedures during the collections process and ensuring effective communication for payment negotiations.

Requirements

• Atleast 6 months working experience within an outbound debt collections, sales or customer service Matric qualification (or equivalent)
• A positive credit record and clear criminal record
• Strong verbal and written communication skills
• Computer literate

Skills Needed

• Target-driven, with integrity, reliability, and the ability to work under pressure
• Time management and team collaboration skills