Outbound Controller (Bloemfontein) at Econo Foods

PURPOSE OF THE ROLE

The purpose of an Outbound Controller is to ensure efficient and accurate truck resource planning, loading operations, equipment management, pre-loading activities, truck staging, communication with IBT and retail teams, resolution of invoice corrections, visual performance management, stock monitoring, and effective team management. Their role is essential in facilitating smooth outbound operations, maximizing loading accuracy and stability, maintaining effective communication, and optimizing overall performance within the warehouse.

KEY RESPONSIBILITIES

•  Ensuring accurate loading of products onto trucks by verifying the correct quantity, quality, and types of items based on shipping orders and customer requirements.
•  Ensuring that loaded items are properly secured and arranged to maintain stability and prevent shifting or damage during transportation.
•  Overseeing the inspection, maintenance, and availability of loading equipment, such as forklifts, pallet jacks, and loading ramps, to facilitate smooth loading operations.
•  Ensure availability of loading consumables such as pallet wrap, cello-tape, seals.
•  Coordinating pre-loading tasks, such as organizing products and preparing necessary documentation, to streamline the loading process and minimize delays.
•  Managing the orderly staging of trucks in designated areas to facilitate efficient departure schedules.
•  Liaising with Inter-Branch Transfer (IBT) and retail teams to communicate loading requirements, coordinate order fulfilment, and address any issues or special instructions. Communicate daily truck ETA's to relevant parties
•  Collaborating with relevant departments to resolve invoice discrepancies and coordinating re-loading activities if necessary to ensure accurate order fulfilment.
•  Monitoring and managing key performance indicators related to outbound operations, such as loading time, truck utilization, and productivity, to identify areas for improvement and drive operational efficiency.
•  Tracking stock availability and promptly communicating any stock out situations to relevant teams or stakeholders to ensure timely replenishment and minimize customer disruptions.
•  Establishing and fostering a safe work environment by enforcing PPE (Personal Protective Equipment) usage and overall safety compliance.
•  Operate within safety standards.
•  Managing the team, including organizing daily, weekly, and monthly meetings, overseeing time and attendance, planning and managing leave, and addressing industrial relations and providing relevant coaching and training.
•  Conduct team meetings.
•  Monitor and contribute to the overall achievement of the team's goals

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) certificate or equivalent qualification.
• Proven experience of at least 3-5 years in a similar position, with a preference for experience within the FMCG Retail industry.

COMPETENCIES REQUIRED

• Building and maintaining relationships with strong interpersonal skills - living out the company values and unique HO HOLA culture. 
• Friendly, helpful, confident yet humble, and able to work well in a team.
• Ability to work in a highly competitive, fast-paced past and dynamic environment.
• Excellent communication and interpersonal skills. With the ability to communicate fluently in English (written and verbal).
• Comprehensive knowledge of Microsoft.
• Accuracy and attention to detail.