Pallet Lead at DHL Supply Chain

Role Outline

• Centralized Control and Co-ordination of all CHEP and GLS pallets & Assistance with Inventory within the Consumer & Retail sector. and "making DHL a great place to work".        

Key Responsibilities

• Own the financial performance of the account - as per the operational, financial and investment plans
• Achieve annual financial targets on the account
• Manage the P&L of the account to deliver on the agreed target
• Be the face of the operational delivery to the customers
• Develop and leverage constructive C-Suite relationships with all the CHEP and GLS stakeholders (that are business and issue-based, as opposed to transactional)
• Act as key contact for CHEP and GLS on a local level
• Maintain access to key decision makers
• Ensure quality of delivered services and proactively address issues across the sector
• Develop a strategy and plan for CHEP and GLS Pallet Management across the sector
• Report on a monthly, quarterly and annual basis on the CHEP and GLS account financial performance across the sector
• Spend a high proportion of time on site working with the operational team to find efficiencies and cost reduction
• Work effectively in a matrix structure with the operations leaders to deliver the day to day solutions and meet the annual and long term targets
• Pro-actively identify opportunities within the CHEP and GLS accounts across the sector
• Lead account planning meetings to identify supply chain requirements and business objectives
• Maintain a theoretical record of all pallets on hand by accurately processing all THAN documents received or dispatched.
• Updating the outstanding customer Record card and following up on all outstanding pallets in the trade.
• Request confirmation on each month of Pallet balances from each Transshipment Depots and follow-up on discrepancies.
• Liaise with Transport Management and arrange for pallets in the Trade to be recovered.
• Ensure that there are sufficient PEN and THAN books in stock.
• Continue to audit pallet control procedure on a regular basis across all sites
• Check THAN control register and ensure CHEP (SA) personnel endorse register to acknowledge receipt of documents.
• Ensure accurate control of inventory up to and beyond the KPI levels expected by the customer and DHL
• Assist in the planning and management all stock counts and audits of inventory
• Assist in the Development & maintenance of effective inventory processes, incorporating warehouse management systems
• Assist in producing accurate stock Key Performance Indicator reports, analyze and recommend changes to Standard
• Operating Procedures to enhance accuracy and operational effectiveness
• Assist in putting in place procedures to monitor and minimize stock losses
• Train team members to ensure that inventory control procedures are fully implemented
• Produce timely and accurate management information & reports as required
• Arrange a physical count, monthly of all pallets on hand at all depots
• Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network)
• Organize and hold quarterly account review meetings with CHEP and GLS
• Monitor KPIs, ensure quality standards and performance targets are being met
• Act as key contact for CHEP and GLS, channel communication to internal functions coordinate actions in case of large operational issues
• Coordinate the resolving of operational issues and push for process improvements
• Collect and share knowledge and best practices (also cross-country)
• Review input from opportunity team, ensure quality and commercial standards are met
• Act as an interface between customer and DSC internal functions, collect and distribute required information
• Analyze collected data together with operational experts and provide strategies for cost saving and efficiency

Qualifications/Experience

• Grade 12 / Matric – Essential
• Degree or equivalent qualification will be a distinct advantage More than 3 Years Logistics Sector experience
• More than 3 Years CHEP Experience
• More than 3 Years Operational experience will be a distinct advantage

Skills/Competencies

• Good written and communication skills
• Person should have a sound knowledge and understanding of a PC and the inherent controls.
• Proficiency in Windows, Excel, Word and Power Point.
• Excellent interpersonal, leadership, motivation and planning skills
• Person should know what products are handled by the Company
• Person should have a good understanding of quality as a key value
• Operational knowledge and understanding of service delivery
• Ability to understand instructions and to accurately carry out instructions - must listen effectively and convey ideas logically
• React to customers in a courteous and professional manner and maintain at the highest level
• Person should be able to propose different solutions to problems - must be able to act of their own without being urged to do so
• Knowledge of logistics market trends, opportunities and challenges