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  • Posted: Sep 4, 2020
    Deadline: Not specified
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    Pargo is a convenient logistics solution that allows you to order your shopping online and have it delivered to so-called Pargo points which we have established at over 1200 stores throughout the country.This delivery method, better known as click-and-collect, allows you to order your goods online and collect at your preferred local store at a time that s...
    Read more about this company

     

    Partner Manager

    The Role

    We are looking for a partner manager to oversee and manage the delivery processes for a portfolio of assigned business clients (partners). You'll be part of the operations team that ensures a seamless parcel delivery process for our partners. You will develop strong relationships with partners, manage their daily operations and be the central point of contact for key stakeholders within the partners logistics and customer service teams. Your duties will include managing the daily warehouse collections, monitoring the delivery process and tracking key KPI's, liaising with our courier partners and solving any issues that might come up. You will report to the Head of Operations and will work cross-departmental with the different teams within our organisation, including sales, marketing, process management and customer service.

    Responsibilities

    • Plan, oversee and manage logistics, warehouse, transportation and customer services
    • Ensure the timely and successful delivery of all orders
    • Direct, optimize and coordinate full delivery cycle
    • Track and manage key performance indicators (KPI's) e.g. delivery speeds
    • Build and maintain strong, long-lasting partner relationships
    • Develop trusted advisor relationships with partner stakeholders within the partner business including customer service team and warehouse operations teams
    • Be the first point of contact for any operational questions
    • Collaborate with the sales team to identify and grow opportunities within partner relationships
    • Implement new solutions according to partner needs and objectives

    Requirements

    You are an experienced operator that prioritizes customer needs. Establishing strong relationships comes natural to you and you have a proven track record of communicating and managing client stakeholders at different levels within an organisation. You're an exceptional executre which shows through your determination to start, manage and follow through on a project or task until you have an answer or solution. You are ambitious, open minded and a team player. You get excited by the opportunity to disrupt the logistics industry and change the way people send and receive parcels in Africa.

    • Experience delivering client-focused solutions to customer needs
    • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
    • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
    • Excellent listening, negotiation and problem solving abilities
    • Strong verbal and written communication skills
    • Solid experience with CRM software and MS Office (particularly MS Excel)
    • Proven work experience as an account-, logistics-, operations manager or relevant role
    • BA/BS degree in Business Administration, Sales or relevant field

    Benefits

    • A competitive remuneration package
    • Performance Bonus
    • Work From Home
    • A dynamic company culture with room for creativity and self-expression
    • Insights into the operations of a high-growth, innovative start-up company
    • A trendy office in the Masons Press precinct, with a host of ad hoc perks, such as daily fresh fruit deliveries and yoga sessions
    • Team activities such as Friday drinks, sports activities (Cape Town Cycle Tour, Cape Town Marathon), cultural outings, and the never-ending Pargo Table Tennis championship
    • Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit

    Method of Application

    Interested and qualified? Go to Pargo on www.linkedin.com to apply

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