Perishables Operator at Kuehne + Nagel

Handle the day-day national perishables operations in Cape Town and Johannesburg. Work closely with the CCL and AEP team as well as the respective airside operations teams to ensure that all related tasks are finalised inside the expected life cycles. This includes PPECB inspections, Phyto Certificates and collection of original documents from DAFF.
Your Responsibilities

• Ensure that the correct ratescard (QTG) in place is utilised and that same is clear to all stakeholders, customer, local operations and CCL.
• Ensure that shipments are booked and departs as booked - constant follow-up and communication with customer and all stakeholders.
• Take responsibility for perishable cargo that must be refrigirated as per product specification and ensure that required temperatures are pre-conditioned and maitained at all times.
• Constantly communicate and collaborate with account owners and ensure that they keep the customer posted of shipment progress and key milestones as well as immediate notification of any delays.
• Utilise the floating mobile phone and ensure that if on duty afterhours or over weekends all required tasks and responsibilities are met. This includes actively following the progress of the shipment and keep customers updated on dedicated whatsapp groups and KN Systems.
• Identify areas of improvement and then suggest the implement of solutions to overcome these possible obstacles to ensure ongoing improvement of processes and training of staff.
• Build close customer relations and connect with key individuals to retain customers and maintain high service levels at all times.
• Work closly with OCC and CCL team members and leaders to ensure customer expectations are met.

Your Skills And Experiences

• Have a thorough understanding of the cold chain.
• Perishable Packaging and Pallet Building Knowledge.
• Communication Skills, SALog System Knowledge.
• Business Objects Reporting - interpretation.
• KN Invoicing and Revenue Generation (Manage Expected GP).
• 3rd Party Invoice controlling and related FSL Auto Accrual Setups.
• Ratecard and SOP, KPIs and Process Maps.