Personal and Private Banking (PPB) SB Connect Billing, Mobile Virtual Network Operations (MVNO) Graduate Programme at Standard Bank Group

Job Description

• The Graduate Programme within the Standard Bank Connect Operations teams is designed to build strong technical, analytical, and operational capability in billing and MVNO.
• The programme equips graduates with technical billing expertise, enabling them to manage billing systems, process customer usage data, and ensure accurate and efficient invoicing for mobile services. A key focus is on strengthening revenue accuracy and assurance by developing the ability to identify discrepancies, prevent revenue leakage, and support overall financial integrity within the MVNO environment.
• Graduates will gain a comprehensive understanding of MVNO operations, including the partnership model with network providers, product structures, and customer billing frameworks. Through practical exposure, the programme develops advanced analytical and problem-solving skills, enabling graduates to interpret complex billing data, resolve discrepancies, and improve processes through data-driven decision making.
• The programme also supports customer experience excellence by emphasising the importance of accurate and transparent billing, which strengthens customer trust and reduces disputes.
• Overall, the programme is designed to build a pipeline of future leaders within Standard Bank Connect by preparing graduates for long-term roles in Billing, Finance, and Telecommunications Operations, supported by structured development, mentorship, and ongoing performance feedback.

Key responsibilities:

Billing Operations Support:

• Assist in the execution of end-to-end billing process for MVNO (Subscription, Device, and once-off charges).
• Support the generation, validation, and distribution of customer invoices.
• Monitor billing cycles to ensure timely and accurate processing.

Usage Data Management:

• Collect, validate, and process usage records (Call Detail Records – CDRs).
• Ensure data integrity between network usage systems and billing platforms.
• Identify and escalate data inconsistencies or processing errors.

Revenue Assurance:

• Support activities to detect and prevent revenue leakage.
• Perform reconciliations between billing systems (single view) and financial records.
• Assist in audits and compliance checks related to billing accuracy.

Billing Systems and Tools:

• Work with billing platforms and support systems to maintain accurate configurations (pricing, tariffs, bundles).
• Assist in system testing for new products, pricing updates and system upgrades.

Customer Account Support:

• Investigate and resolve billing queries and disputes in collaboration with customer service teams.

Reporting and Analytics:

• Prepare regular billing and revenue reports.
• Analyse billing data to identify trends, anomalies, and improvement opportunity.
• Support decision-making with data-driven insights.

Cross functional Collaboration:

• Work closely with IT, Finance, Product and Customer Experience teams.
• Support the launch of new products and services by ensuring billing readiness.

Compliance and Governance:

• Ensure billing processes comply with regulatory requirements and bank’s policies.
• Maintain proper documentation of billing procedures and controls.

Continuous Learning and Development:

• Participate in training programmes related to telecom billing, MVNO systems.
• Stay up to date on industry trends, technologies, and regulatory changes.
• Contribute to innovation and process optimisation initiatives.

Qualifications

Completed Undergraduate within 2 years or Postgraduate qualification (recently completed or completing in 2026):

• Information Management
• Statistics
• Mathematics
• BSc Computer Science
• Data Science
• Accounting
• Finance
• Economics

Additional Information

Minimum Requirements:

• Must be a South African citizen.
• Should you have work experience, it should not exceed 12 months.
• Full academic transcripts to be submitted with application for undergraduate and postgraduate studies.

Programme duration: 12 months

Application closing date: 30 June 2026