Pet Sales Advisor at OUTsurance

Job Description

Role Overview

• You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.

 Responsibilities

The successful candidate will be responsible for but not limited to:

• Cold Calling, Convert Incoming lead/quotes to sales in terms of the minimum quantity and quality targets.
• Interact with customers to offer guidance, point out Pet products, and assist them in making purchasing decisions.
• You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our Pet product holds while adhering to the quality measures in place.
• Maintain in-depth Pet product knowledge in order to supply customers with the best, accurate information
• Utilize persuasion techniques when necessary to close sales
• Handle customer phone calls and emails in a polite, professional, and prompt manner
• Work towards achieving individual and team objectives and be accountable for sales results

Qualifications

Requirements:

• Candidate must be fit and proper, as this is a FAIS role
• Flexible to work shifts up to 6pm on weekdays and work weekends (specific hours will be discussed)
• Public holidays shifts are included
• Prepared to work on a Performance Based Remuneration System

Experience:

• Previous experience dealing with clients in a sales capacity
• Exposure to sales and/or client care is essential for both system knowledge and in dealing with clients

Attitudes and Skills:

• Sales oriented
• Attention to detail/quality orientated
• Deadline and results orientated
• Tenacious
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation
• Work management and teamwork
• Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Interpersonal and communication skills
• Selling skills
• Negotiations
• Keyboard skills
• Administration skills
• Influential
• Practical learning
• Excellent telephone etiquette and communication skills
• Sales structure
• Principles of client service
• Computer literacy product
• Systems knowledge and/or potential to acquire such knowledge within a short space of time

Knowledge:

• Principles of sales
• The workings of a call centre
• Product/Systems knowledge and/or potential to acquire such knowledge in a short space of time
• At least 6 months call centre experience or exposure is advantageous