Pharmacist & Client Engagement Manager, CCMDD at DSV

PLEASE NOTE:  This is a 18 month Fixed Term Contract and is based in Meadowview, Johannesburg

Main Purpose

CCMDD – Meadowview Operations:

• Assume responsibility for site compliance with the requirements of the pharmacy Act, Medicines and Related Substances Act, Good Pharmacy Practice and all other relevant statutes relating to pharmacy practice.
• Ensure proper records are kept and that the Standard Operating Procedures are adhered to. Ensure all staff are trained on processes
• Assist all personnel with regard to QA and drive QA policies and standards aligned to Pharmacy Council.
• Attend required meetings with the National CCMDD Teams.
• Take a leading role in the procurement process management with Provinces in National DOH.
• Appoint/delegate to relieve Responsible Pharmacist
• CCMDD Client Engagement:
• Responsible for key customer/client/support partner and NDOH interactions
• Focus on patient growth, and value-added solutions to ensure mutually beneficial relationships between DSV Healthcare and NDOH/partners/provinces serviced
• Coordinate initiatives within DSV Healthcare and serve as first point of contact for non-customer/patient service-related inquiries

DUTIES & RESPONSIBILITIES:

• Enforce Good Pharmacy Practice
• Manage relevant departments and train staff
• Ensure proper stock control and stock management
• Take ownership on stock procurement activities
• Assist with general functions
• Provide assistance and apply knowledge where needed for general functions to be fulfilled
• Assist with the SHE program
• Assist with stock take
• Ensure Fridge maintenance takes place as per SOP
• Ensure QA Signatory list is kept updated
• Ensure key register is drawn up
• Ensure KPI’s are met
• Be on call for alarms as per roster
• Assume responsibility for all QA aspects
• Identify problems and opportunities
• CCMDD Client Engagement, will require 50% travel time
• Ensure mutually agreed upon configured solutions are offered and delivered to NDOH/Patient/Province/Partners as aligned with
• NDOH/Patient/Province/Partners strategic supply chain drivers.
• Enhance relationships with current and prospective NDOH/Patient/Province/Partners by leveraging the knowledge gained through NDOH/Patient/Province/Partners business environment and requirements.
• Proactively identify and manage potential problems/escalations within NDOH/Patient/Province/Partners base with appropriate resolution plans
• Seek and continuously develop knowledge of our NDOH/Patient/Province/Partners business to build an understanding of their needs
• Be a trusted advisor to all NDOH/Patient/Province/Partners through consultative engagements and adding value throughout the supply chain
• Identify, develop and assist with new process/requirement implementation and integration with NDOH and other stakeholders
• Facilitate an integrated and coordinated approach by DSV to the NDOH/Patient/Province/Partners
• Ensure that contracted Service Level Agreements (SLA’s) are met
• Ensure agreed performance metrics (KPI’s) with NDOH/Patient/Province/Partners are established, measured, maintained and delivered across all levels of the business driving centricity
• Develop and manage plans to meet the business needs of NDOH/Patient/Province/Partners and DSV Healthcare
• NDOH/Patient/Province/Partners briefing and understanding of DSV processes, SOP’s and operations
• Creation of presentation material required for various meetings (District/Provincial etc)
• Drive reporting and trend analysis based on agreed reporting and KPI requirements
• Facilitate (coordinate & conduct) training implementation and access on various business platforms used by DSV Healthcare
• Facilitate DSV and NDOH/Patient/Province/Partners interdepartmental communication and relationships
• Continuously liaise with internal stakeholders to ensure alignment and support to enable delivering of solutions and manage risk

Minimum Requirements

• Minimum of 5 years experience as a Pharmacist
• Experience in Quality Management Systems
• Auditing experience
• Knowledge of MCC and SAPC guidelines
• Knowledge of Dispensing Systems
• Intermediate MS Office
• Tertiary Qualification: BPharm essential

Electives:

• Knowledge of ISO 9001 and 13485 standards
• Knowledge of the National CCMDD Programme