Principal Product & Technical Consultant at Sabre Corporation

Sabre is currently looking for a Senior Product & Technical Consultant to join our South Africa office. If you are interested to find out more, register with us!

• Be the voice of the customer to Sabre Marketing/Product team by articulating ongoing solutions / investment requirements and associated business case.
• Maintains a very close working relationship with customer’s Operations & IT counterparts.
• Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc.
• Manages Operational issue resolution.
• Persuades the customer to prioritize and implement projects to adopt Sabre‘s products first and Demonstrates Sabre products/solutions as required to secure new sales/product adoption.
• Prepare and conduct regular customer reviews.
• Promote awareness and encourage adoption of recently released and imminently releasing functionality o Provide analytics related to help-desk and call drivers, look for opportunities to optimize.
• Takes ownership of Product portfolio blue print from Sales Engineer and/or Systems Integration Consultant and keeps it up to date on an ongoing basis.
• Engages with Delivery Specialist and Systems Integration Consultant during conversion as required to establish customer relationship, participate in floor walking and ensure business continuity as customer moves to BAU.
• Defines metrics to measure Sabre’s product performance and influences teams within Sabre to ensure that Sabre product performs above par.
• Manages customer perception by focusing the customer on the benefits of using and adopting Sabre technology.
• Manage customer’s Sabre product system integration and beta test activity, identify critical path items and key risks to stakeholders.
• Facilitate customer’s escalation path to promote visibility and subsequent resolution of customer’s operational challenges.

Job Requirements

• Proven experience in travel industry, including E2E workflow & common operations knowledge.
• Strong API knowledge is a must, preferably in the area of GDS and Travel industry.
• Ability to sale and experience with sales or presales
• General understanding of Travel Industry infrastructure, technology direction, architecture and relationship between suppliers, developers and subscribers.
• Strong understanding of at least one or more GDS’s.
• Ability to connect with a variety of audiences at all levels within and outside Sabre.
• Account Management know-ledge and the ability to present and deal with stakeholders up to management level.
• Strong verbal communication and listening skills internal and external.
• Creative individual with strong analytical and solution oriented skills.
• Proficiency in creating and delivering formal training programs and presentations.
• Team player with experience of working with different cultures in a global environment.