Principal Technician- GP at The South African Broadcasting Corporation (SABC)

MAIN PURPOSE OF POSITION

• To provide effective & efficient support of technology, operations and resources to design, install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks in order to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology.

KEY ACCOUNTABILITIES:
DEVELOPMENT AND IMPLEMENTATION OF STRATEGY

•  Contribute and provide (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model.
•  Contribute to the business strategical requirement to develop the Opex and Capex investments
•  Interpretation of tactical needs to enhance and promote technology infrastructures and customer user requirements and specifications
•  Investigate and interpret business requirements in accordance to functional requirements, workflows and international best practises.
• Capex and Opex involvement to input into the project scope development, Provide in Capex Project with designs, risks, migration requirements, project implementations plans, integration system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
•  Design innovative solutions and plan of in-area system projects with implementation and monitoring to their completion on-time and within constraints.

BUSINESS OPERATIONAL EFFICIENCY

• Proper investigation & acceptable explanation of budget for motivations Accurate calculation and submission of Capex & Opex inputs into departmental budget
•  Opex motivation submissions to ensure maintenance and systems sustainability
•  Minor Capex motivation submissions to ensure new requirements are addressed
•  Long-term maintenance matrix planning submissions to develop system and equipment life/cycle
•  Long-term Capex motivational planning submissions
•  Opex budget input to ensure adequate funds budgeting for future Financial Fiscal
• Asset management control; oversight of tracking and transfers. Updated Asset Register maintained as per Company Asset Management policy Agreed % of targets met; Agreed % of resources, equipment and facility availability
•  Above average rating of SLA
•  Products, processes, practices & equipment in line with SABC technical & operational broadcast   standards
•  Set service delivery standards and assist the team to achieve them
•  Submission of ad-hoc incidence fault reports and resolutions to customers as required
•  Accurate monthly reporting on deliverables (maintenance and tasks), non-conformance & flagging of potential risks with provided solutions/mitigations
•  Ensure fault reports in order to safeguard department facilities, equipment functional and shortfalls are adequately addressed
•  Design, plan and control the delivery of technical tasks and projects to their completion on time & within agreed specifications
•  Ongoing monitoring with preventative and corrective deliverables in accordance with overall maintenance plans for all the areas
•  Prevention of re-occurring faults and less than agreed fault target
•  Set service delivery standards and lead the team to achieve them

GOVERNANCE RISK AND COMPLIANCE

• Procurement of correct digital solution in line with customer requirements & Company Procurement policy & procedures Escalate Risk findings reported with corrective treatment plans
•  Monitor adherence to OHS and compliance with SABC Company Policies & Procedures
•  Maintain discipline in accordance with company policies & procedures
•  Compliance with OEM software licenses
•  SOP developments to ensure broadcast sustainability and business continuity
•  Design and implement a working Disaster Recovery Plan for the facilities/section to manage all potential broadcast failures
•  Provide relevant information to both external and internal auditors for all audit engagements
•  Resolve and implement internal and external Audit recommendations
•  Technical SCM support for project process (Bid Specification Committee, Bid Evaluation Committee and Bid Adjudication Committee)
•  Adjust to ensure compliance in according with Enterprise Broadcast Architecture Framework (EBAF), broadcast standards (e.g. DVB, SMPTE, IEEE, EBU), ISO’s and customer requirements
•  Compliance of maintenance with manufacturer specifications & system requirements
•  95% of assets verified annually
•  Initiate & coordinate annual asset verification exercise (manual or scan)

STAKEHOLDER MANAGEMENT

• Customers served in technical proficient, friendly and helpful manner.
• Monitor compliance of services rendered with customer request and address non-conformance
• Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options
• Attended resolutions to customer requests/ complaints
• Technical support and advice of customers re facilities, workflows and operations
• Internal and external client liaison regarding technical compliance
• Regular OEM engagements to understand current and future based needs, thereby providing expert innovative measures and solutions to all aspects of broadcast environment

LEADERSHIP AND PEOPLE MANAGEMENT

• Compliance with performance management policies and procedures Performance agreements with manager annually
•  Formal reviews conducted with manager and documented as per deadlines (Quarterly)
•  Individual technical training, coaching and mentoring conducted on an ongoing basis to meet individual           team members needs
•  Technical training in accordance with SABC best practice guide
•  Assist individuals development to set standards
•  Assist individual with Career Development Plan (CDP)
•  Contribute and assist in some managerial/ supervision activities, i.e. (Acting Capacity; Represent the       department at some meetings, technical or operational administration)

MINIMUM REQUIREMENTS

• 3 year National Diploma (S4/T3) in Electrical Engineering (Light Current, Communications, Computer Studies or Information Technology) (NQF6)
• IT Network knowledge Essential. Computer literate (A+) and Network knowledge (N+)
• Minimum 7 years’ experience in technical broadcast environment, of the 7 years a minimum of 3 years as Senior Technician level in technical maintenance, system support of broadcasting equipment and client services within a Broadcast Environment.

KNOWLEDGE AND SKILLS

• Assemble a personal computer and peripherals from modules
• Component level repairs; Installations and repairs of fault components
• Calibration of broadcasting equipment
• Apply the principles of trouble shooting for single user and multi-user computer operating systems
• Ability to develop and perform emergency procedures and troubleshooting
•  Ability to design and implement contingencies, back-up strategies and develop their implementations.
•  Shift and system fault bypass competency for direct on-air emergencies and support
•  Designing, upgrading & maintaining systems hardware & software
•  Technical & Operational Support, advice and consultation
•  Performing and guiding Preventative & Corrective Maintenance of Equipment/Facilities