Principal Technician- GP at The South African Broadcasting Corporation (SABC)

MAIN PURPOSE OF POSITION

• To provide effective & efficient support of technology, operations and resources to design, install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks in order to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology.

KEY ACCOUNTABILITIES:

DEVELOPMENT AND IMPLEMENTATION OF STRATEGY

• Contribute and provide (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model.
• Contribute to the business strategical requirement to develop the Opex and Capex investments
• Interpretation of tactical needs to enhance and promote technology infrastructures and customer user requirements and specifications
• Investigate and interpret business requirements in accordance to functional requirements, workflows and international best practises.
• Capex and Opex involvement to input into the project scope development,
• Provide in Capex Project with designs, risks, migration requirements, project implementations plans, integration system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
• Design innovative solutions and plan of in-area system projects with implementation and monitoring to their completion on-time and within constraints.

BUSINESS OPERATIONAL EFFICIENCY

• Proper investigation & acceptable explanation of budget for motivations
• Accurate calculation and submission of Capex & Opex inputs into departmental budget
• Opex motivation submissions to ensure maintenance and systems sustainability
• Minor Capex motivation submissions to ensure new requirements are addressed
• Long-term maintenance matrix planning submissions to develop system and equipment life/cycle
• Long-term Capex motivational planning submissions
• Opex budget input to ensure adequate funds budgeting for future Financial Fiscal
• Asset management control; oversight of tracking and transfers. Updated Asset Register maintained as per Company Asset Management policy
• Agreed % of targets met; Agreed % of resources, equipment and facility availability
• Above average rating of SLA
• Products, processes, practices & equipment in line with SABC technical & operational broadcast   standards
• Set service delivery standards and assist the team to achieve them
• Submission of ad-hoc incidence fault reports and resolutions to customers as required
• Accurate monthly reporting on deliverables (maintenance and tasks), non-conformance & flagging of potential risks with provided solutions/mitigations
• Ensure fault reports in order to safeguard department facilities, equipment functional and shortfalls are adequately addressed
• Design, plan and control the delivery of technical tasks and projects to their completion on time & within agreed specifications
• Ongoing monitoring with preventative and corrective deliverables in accordance with overall maintenance plans for all the areas
• Prevention of re-occurring faults and less than agreed fault target
• Set service delivery standards and lead the team to achieve them

GOVERNANCE RISK AND COMPLIANCE

• Procurement of correct digital solution in line with customer requirements & Company Procurement policy & procedures
• Escalate Risk findings reported with corrective treatment plans
• Monitor adherence to OHS and compliance with SABC Company Policies & Procedures
• Maintain discipline in accordance with company policies & procedures
• Compliance with OEM software licenses
• SOP developments to ensure broadcast sustainability and business continuity
• Design and implement a working Disaster Recovery Plan for the facilities/section to manage all potential broadcast failures
• Provide relevant information to both external and internal auditors for all audit engagements
• Resolve and implement internal and external Audit recommendations
• Technical SCM support for project process (Bid Specification Committee, Bid Evaluation Committee and Bid Adjudication Committee)
• Adjust to ensure compliance in according with Enterprise Broadcast Architecture Framework (EBAF), broadcast standards (e.g. DVB, SMPTE, IEEE, EBU), ISO’s and customer requirements
• Compliance of maintenance with manufacturer specifications & system requirements
• 95% of assets verified annually
• Initiate & coordinate annual asset verification exercise (manual or scan)

STAKEHOLDER MANAGEMENT

• Customers served in technical proficient, friendly and helpful manner.
• Monitor compliance of services rendered with customer request and address non-conformance
• Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options
• Attended resolutions to customer requests/ complaints
• Technical support and advice of customers re facilities, workflows and operations
• Internal and external client liaison regarding technical compliance
• Regular OEM engagements to understand current and future based needs, thereby providing expert innovative measures and solutions to all aspects of broadcast environment

LEADERSHIP AND PEOPLE MANAGEMENT

• Compliance with performance management policies and procedures
• Performance agreements with manager annually
• Formal reviews conducted with manager and documented as per deadlines (Quarterly)
• Individual technical training, coaching and mentoring conducted on an ongoing basis to meet individual team members needs
• Technical training in accordance with SABC best practice guide
• Assist individuals development to set standards
• Assist individual with Career Development Plan (CDP)
• Contribute and assist in some managerial/ supervision activities, i.e. (Acting Capacity; Represent the       department at some meetings, technical or operational administration)

MINIMUM REQUIREMENTS

• 3 year National Diploma (S4/T3) in Electrical Engineering (Light Current, Communications, Computer Studies or Information Technology) (NQF6)
• IT Network knowledge Essential. Computer literate (A+) and Network knowledge (N+)
• Minimum 7 years’ experience in technical broadcast environment, of the 7 years a minimum of 3 years as Senior Technician level in technical maintenance, system support of broadcasting equipment and client services within a Broadcast Environment.

KNOWLEDGE AND SKILLS

• Assemble a personal computer and peripherals from modules
• Component level repairs; Installations and repairs of fault components
• Calibration of broadcasting equipment
• Apply the principles of trouble shooting for single user and multi-user computer operating systems
• Ability to develop and perform emergency procedures and troubleshooting
• Ability to design and implement contingencies, back-up strategies and develop their implementations.
• Shift and system fault bypass competency for direct on-air emergencies and support
• Designing, upgrading & maintaining systems hardware & software
• Technical & Operational Support, advice and consultation
• Performing and guiding Preventative & Corrective Maintenance of Equipment/Facilities

Deadline:2nd August,2026