Process Digitisation Engineer at PwC South Africa

Qualifications / Certifications required:

• Bachelor’s degree in engineering, information technology, business administration or related field
• Relevant certifications in process management, business analysis or digital transformation

Experience required:

• Minimum 3 years working experience in process engineering, business analysis, process architecture, user experience design within Banking sector
• Proven experience in designing and implementing digital solutions for process optimisation
• Strong understanding of business process analysis and process excellence
• Proficiency in digital transformation and automation technologies
• Experience with process mapping and modeling tools
• Knowledge of digital technologies like RPA, AI, Cloud, Workflow, NLP etc. will be advantageous.
• Excellent analytical and problem solving abilities
• Proven experience in requirements gathering and documentation (PDD, BRD, FRD)
• Strong communication and collaboration skills

Responsibilities of role:

Process analysis and optimisation:

• Analyze existing business processes to identify inefficiencies and opportunities for digital transformation
• Map current processes and develop future-state process models
• Collaborate with stakeholders to understand requirements and objectives

Digital solution design:

• Design and develop digital solutions to automate and optimise business processes. 
• Evaluate and select appropriate technologies and tools for process digitisation
• Develop technical specifications and documentation for digital solutions

Implementation and integration:

• Lead the implementation of digital solutions, ensuring seamless integration with existing systems
• Configure and customize software applications to meet process requirements
• Oversee the testing and validation of digital solutions to ensure functionality and performance

Continuous improvement:

• Monitor the performance of digital solutions and identify areas for improvement
• Stay updated with industry trends in process digitisation
• Implement best practices for process digitisation and automation