Process Engineer at Nedbank

To drive strategic and tactical aspects of discovering, validating, documenting, and communicating business-process-related knowledge through modelling, simulating and analysing current and future states, focusing on complex business outcomes using technical expertise, in line with the business strategy. 

Your role:

Managed Financial Results

• Design and execute process improvement initiatives, taking accountability for delivery in terms of resource budget, scope and time.
• Reduce business time and cost through process efficiencies along with requisite justification.
• Measure and track process improvement resulting in tangible and intangible benefits.

Managed Stakeholder Relationships

• Professionally consult with beneficiary and delivery stakeholders across clusters.
• Build and maintain network with professionals within the field.
• Build trust through delivery achieving trusted advisory status with the business.
• Engage and Manage relations with 3rd party vendors.

Manage Internal Processes

• Attend strategy planning sessions.
• Contribute and provide input on the strategic direction of the cluster/bank from a process perspective.
• Understand all the regulatory and compliance drivers for the business within their customer domain.
• Understand the required risk controls within the risk appetite within their customer domain.
• Proactively plan e.g. business plans, strategy input and roadmaps
• Establishment of measurements and targets to improve process effectiveness and efficiency
• Resource utilisation produced balanced output i.t.o. quality, cost, business expectations and compliance
• Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output
• Ensuring that all aspects of an operation or process meet specified regulations considering the impact on the client's experience
• Design, define and document end-to-end process solutions, models and influencing artefacts in line Nedbank's standards and client experience guidelines and best practices
• Define and agree the Critical Success Factors and Key Performance Indicators, e.g. time standards for processes
• Plan change deployment, administer change and implement solution
• Consult in terms of the Service level agreement including Operating Level Agreement
• Consult in terms of test strategies, plans and test cases, perform and assess testing and results and take corrective action.
• Producing progress and managerial reports
• Ensure all processes are relevant and are reviewed regularly
• Analysing operational/business process data to ensure the process works at the optimum level, to the right rate and quality of output, in order to meet business needs"   

Qualifications Required

• Matric plus relevant Business degree/ IT degree/Engineering degree (Industrial) - or equivalent

• Certifications: TOGAF

Experience Required

• 5 -10 years relevant experience in cash operations
• Experience in analysis and document processing
• IT Experience preferable
• Experience in Aries
• Methodologies: Sigma/Lean