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The Product Analyst is responsible for the ongoing operational support and maintenance of application offerings for the logistics solutions function to the business, ensuring that these services are delivered to meet the business’ operational and strategic needs with a high level of business customer satisfaction.
Key Roles And Responsibilities
Provide end-to-end support, maintenance and governance of business applications within the ABInBev Africa Zone
Investigate, assess and resolve user problems
Pro-actively drive effective resolution of system incidents and user problems
Ensure the application environment meets the needs of users through analysis of recurring incidents and problem management
Implement change and release management for business applications by ensuring that all changes are documented, tested and passed through the appropriate change authority for approval
Ownership of minor enhancements and bug fixes including the implementation thereof, ensuring that they follow the required processes and change control procedures
Ensure all processes and procedures are appropriately documented, and the procedures are adhered to.
Work with Product Owners to review and document business briefs/requirements and provide solution assessments.
Facilitate new project activities to add value in timely delivery of projects
PROFILE
IT related B Degree, Diploma or business related qualification
Familiarity with hardware, software and network infrastructure
Ability to facilitate workshops with business and IT representatives
Ability to work in a matrix managed environment
Business understanding of the value chain
Good self management and interpersonal skills
Strong systems aptitude
Good motivational skills
Logical and analytical thinker – able to translate into practical business solutions into functional requirements and document these
Ability to understand technical issues and how they impact on the business
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