Product Development Specialist - Bedfordview at Vontier

PURPOSE OF POSITION

• The Data & Decision Science Product Specialist will be responsible for utilizing their technical skills to ensure excellent product delivery, through the support of development and documentation of products and solutions.

KEY RESPONSIBILITIES

• Become a technical product specialist on the following Solutions, Products and Platforms: Orpak VIT, NavMan Wireless, Orpak site controllers, eNhance and Enhance One controller, VR ATG, Fafnir ATG, Integrator Compact and DF360. Working knowledge all these Solutions, Products and Platforms will also be required.
• Provide 3rd line in-field and/or remote support to the technical, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified product technical issues.
• External escalation of issues not within 1st or 2nd line support scope to technology partners with full management of resolution cycle and tracking of deployment of identified fixes.
• Internal escalation and management of all exceptions, product issues, software bugs and other anomalies identified for resolution through the PPG/APD process.
• Implement and track deployment of any identified in-field hardware modifications and or software updates that need to be completed.
• Develop and document standard works instructions for products and solutions.
• Develop and document technical specifications and documentation for products and solutions.
• Support the technical training specialist as a product specialist.
• Keep up to date with and keep company up to date with technology partner new development and market space technological advancements.

POSITION RELATIONSHIPS

Internal

• Senior/Middle management level
• Business unit leader.

External

• Managerial level customer

MEASURES OF PERFORMANCE (INDICATORS)

Leading Indicators

Quality

• 98% OTD of Data Requests per customer
• 98% Quality Target met for customer outputs
• 98% OTD of Data & Decision Science projects and solutions
• 95% OTD of internal statistics

Lagging

Best Team Wins

• Increase engagement of reporting team by 5%
• Increase performance enablement of reporting team by 5%

HSSE

• HSSE NM/PI targets met
• HSSE Audit targets met

Education/achievements

• Post graduate diploma in electronics or higher tertiary qualification required.

Experience/Knowledge

• Technical skillset and good understanding of Vehicle technology and Electronic controls.
• Excellent communication skills, both written and verbal, with a good telephone manner,
• High level of computer literacy.
• A high level of technical ability and the ability to grasp new technologies and translate these technologies into written documentation.
• Ability to comprehend processes, and logically solve problems, which may be identified.

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Specific Skills

• A technical person with the ability to convey technical solutions and materials to groups and individuals in a manner that promotes issue resolution.
• A high attention to detail
• An ability to develop technical material for technical solutions.
• A high degree of accountability & integrity and must be capable of working unsupervised whilst understanding the importance & interdependencies of the team
• A good communicator both internally with the other team members as well as externally with our clients
• Be able to handle pressure and take responsibility for workload