Product Manager – Contact Centre at Salt South Africa

• You’ll be joining a fast-scaling, data-driven fintech environment that’s genuinely transforming how customers interact with financial services. This is not a “keep the lights on” product role – it’s an opportunity to reshape customer experience at scale, streamline operations, and introduce meaningful automation across a high-volume platform.

The business is known for:

• Building consumer-first digital products used by millions
• Investing heavily in automation, AI, and operational efficiency
• A strong, collaborative culture where Product has real influence
• Delivering measurable impact – not just features
• If you enjoy solving messy, real-world operational problems and turning them into scalable product solutions, this is a space where you’ll thrive.

What you’ll be doing

• You’ll take ownership of a critical product area focused on contact centre platforms and operational automation, improving how customers are supported and how internal teams operate.

Day-to-day, you’ll:

• Define and drive the product roadmap for customer support tools, workflows, and automation
• Work closely with engineering, operations, and support teams to deliver scalable solutions
• Identify inefficiencies in processes and design smarter, automated ways of working
• Improve key metrics like resolution time, customer satisfaction, and operational cost
• Spend time with frontline teams to deeply understand real customer and agent pain points
• Deliver continuous improvements backed by data and measurable outcomes

What they’re looking for

• 5+ years experience as a Product Manager, ideally in complex or high-volume environments
• Exposure to contact centre systems, CRM platforms, workflows, or automation tools
• Strong ability to turn operational challenges into clear product solutions
• Comfortable working with data, metrics, and performance optimisation
• Confident stakeholder manager – able to work across technical and non-technical teams
• Experience in fintech or regulated environments is a plus

What success looks like

• You quickly understand how the operation works and where the friction is
• You prioritise high-impact opportunities and ship meaningful improvements early
• You drive automation that reduces manual effort and improves customer outcomes
• You become the go-to product lead for this space