Product Manager: Salesforce at Capitec Bank

Position
To support the Product Head: Client Engagement in building the best CRM product in the world. The Product Manager will work closely with the Business and IT areas to gather and understand the functional requirements and lead the implementation including supporting the training and change management activities. The Product Manager will lead the feature team and drive the delivery end to end.

Education (Minimum)

• Grade 12 National Certificate / Vocational
• Bachelor's Degree

Education (Ideal or Preferred)

• Honours Degree

Knowledge and Experience
Minimum:
Experience:

• At least 8 years’ management experience; senior level product development or product manager/owner 
• 5+ years’ experience managing, developing and delivering a product previously.
• 2+ years’ experience managing, developing and delivering Salesforce is preferred
• Working at tactical and operational levels and providing input into product strategy and business planning.
• Integrating business and technical product segments to achieve objectives, delivery and targets.  
• Career experience to include some time in one or more technical roles.
• Communicating with technical and non-technical stakeholders across multiple business units. 
• Authoring of documents relating to product life cycle including business plans, product roadmap, business cases and requirements and functional specifications.
• Scoping/running usability studies and/or customer research.
• Using data and metrics to test theories, confirm assumptions, and measure success
• Client development and validating products through customer feedback.
• Aligning operational initiatives and/or projects to corporate strategies and objectives
• Achieving goals and objectives through cross functional teams.
• Managing and working with remote / hybrid teams.
• Leading and managing multi-functional teams to deliver
• Business development in a banking/financial landscape

Knowledge:

• Financial acumen sufficient for budget management
• Translation of product strategies into tactical and operational planning
• Systems thinking; able to take a ‘big picture’ view, assess, recommend logical, sound decisions and influence others to achieve objectives.
• Relevant product expertise and process know-how
• Agile product ownership and methodology
• Domain specific knowledge, business insight, understanding of product technology, technical dependencies
• People management principles and techniques
• Stakeholder management principles and practices
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies

Ideal:
Experience:

• Product development experience in the product domain at management level
• Working with Agile product ownership and methodology
• Of translating and enabling business strategies and objectives into business benefits
• Initiation and implementation of innovative concepts

Knowledge:

• Capitec Way of Work
• In-depth knowledge and understanding of banking (i.e. productivity, profit, efficiency, processes and procedures and client service)
• Continuous improvement best practices (Lean, 6-Sigma, Theory of constraints, PDCA, etc.)
• Process mapping and process improvements techniques 

Skills

• Analytical Skills
• Attention to Detail
• Commercial Thinking Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Numerical Reasoning skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Planning, organising and coordination skills
• Project Management Skills (Methodolgy Specific)

Competencies

• Working with People
• Relating and Networking
• Writing and Reporting
• Analysing
• Learning and Researching
• Creating and Innovating
• Planning and Organising
• Delivering Results and Meeting Customer Expectations

Additional Information

• Clear criminal and credit record