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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month.
To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
Read more about this company
Purpose Statement
- To set, enhance and drive the Retail Credit Management Non-Salary lending service offering for Retail Banking through:
- Providing strategic direction and operational insight within Retail Credit Management for Non-Salary lending, underpinning and enabling the delivery of the Retail Banking strategy.
- Leading and overseeing the Non-Salary Lending department, and taking accountability for optimising departmental performance (including strategic business planning and implementation of standards, credit risk policies, principles and processes).
- Driving (in collaboration with Delivery Head) the automating of non-salary lending processes.
Experience
Minimum:
- Minimum 10 years management experience in a senior role or as a specialist in a credit solutioning environment
- 2 years experience in a retail non-salary lending environment
- Experience of successfully leading, planning and managing credit initiatives across a complex organisation
Ideal:
- 10+ years management experience in a senior role or as a specialist in a credit solutioning environment
- 2+ years experience in a retail non-salary lending environment
- Experience of successfully leading, planning and managing credit initiatives across a complex organisation
- Experience overseeing a credit application automation project including process flows and data science techniques
Qualifications (Minimum)
- Bachelor's Degree in Commerce or Statistics
- Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Commerce or Statistics
Knowledge
Minimum:
- Knowledge of retail credit life cycle operations, retail credit profit modelling and retail credit regulations
- Commercial, business and financial principles and practices
- People Management
- Project Management
- Governance and risk management principles
- Business processes, policies and systems
- Application of relevant credit and risk legislation in an organisation (NCA, CPA, Companies Act, Insolvency Act, etc.)
- Impact of regulatory bodies (BASA, SARB, SACCRA, NCR, and FIC) on the functioning of an organisation
Ideal:
Skills
- Commercial Thinking Skills
- Decision making skills
- Interpersonal & Relationship management Skills
- Leadership Skills
- Problem solving skills
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
To provide subject matter expertise towards enhancing credit profit optimisation, with specific focus on the Access Facility, in order to optimise Capitec Bank’s return on equity.
Experience
Minimum:
- At least 5 years’ experience in a Financial / Retail / Banking environment, of which:
- At least 2-3 years’ experience in credit risk analytics with experience in facilities and term loan products.
- Proven experience in development of credit risk models e.g., profit models, scorecards, propensity.
- Proven track record on using SQL, SAS, R or Python.
- Experience in credit pricing and profitability.
- Analytical experience on any credit portfolio.
Ideal:
- At least 3-5 years’ experience in credit risk analytics in retail banking.
- Experience in retail credit pricing and profitability modelling.
- Experience in retail credit granting/origination.
Qualifications (Minimum)
- Bachelor's Degree in Mathematics or Statistics
Qualifications (Ideal or Preferred)
- A relevant post graduate degree in Mathematics or Statistics
Knowledge
Minimum:
- Quantitative credit analytics
- Credit product profitability
- Advanced statistical analysis
- Advanced financial mathematics and data mining techniques
- Financial and business acumen
- Retail Credit Environment and credit life cycle
Ideal:
- Knowledge of Capitec’s Credit Policy
- General understanding of the Banks Act Capital Regulations, National Credit Act and the implication for Capitec business and the Credit Bureau.
- Credit industry knowledge
- Knowledge of data structures and systems
- Activity Based Costing (ABC) methodology and application
- Bank governance experience (ALCO, RiskCo, Credit Committee, etc)
- Credit origination systems and processes
- Strong data skills and understanding of different programming languages
Skills
- Communications Skills
- Attention to Detail
- Presentation Skills
- Analytical Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Competencies
- Deciding and Initiating Action
- Adhering to Principles and Values
- Applying Expertise and Technology
- Analysing
- Persuading and Influencing
- Formulating Strategies and Concepts
- Coping with Pressures and Setbacks
- Learning and Researching
- Delivering Results and Meeting Customer Expectations
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
To be responsible for timely identification of potential risk, development of cost-effective controls, implementation and ongoing recommendations for Treasury risk and to align the Treasury risk management function to international best practice.
Experience
Minimum:
- At least 5 years’ Treasury Middle Office experience
- Exposure to liaising at a senior management level
Ideal:
- 5+ Years Treasury Middle Office Risk Management experience (with experience obtained from preferably one of the large traditional banks in South Africa).
- 5+ Years management experience with exposure to liaising at a senior management level
- Leadership experience
Qualifications (Minimum)
- Honours Degree in Accounting - Financial Accounting or Risk and Compliance
Qualifications (Ideal or Preferred)
- Post Graduate Diploma in Chartered Financial Analyst (CFA) or Financial Risk Manager (FRM)
Knowledge
Minimum:
- Good understanding and knowledge of accounting principles, current Basel principles and current regulations to the Banks Act.
- SARB (Prudential Authority) Requirements (Supervision and Regulation)
- Assets and Liquidity management
- Enabling Technologies, tools and models required in this field
- IFRS Accounting
- Financial Systems & procedures
- Analytical and financial modelling methods and practices
Ideal:
- The Basel III Standardised Approach, including knowledge of future developments of Basel rules and guidance
- Banks Act Regulation 43 reporting requirements including Capital Adequacy Ratio, Liquidity Coverage Ratio and Net Stable Funding Ratio requirements
- Basel III rules relating to risk weighting of exposures applicable to banks operating under both the secured and unsecured loan industry
- Banks Act requirements
- Operating with Intermediaries and managing third party risk
Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Problem solving skills
- Communications Skills
- Presentation Skills
- Interpersonal & Relationship management Skills
- Project Management Skills (Methodolgy Specific)
- Attention to Detail
- Analytical Skills
Competencies
- Deciding and Initiating Action
- Adhering to Principles and Values
- Relating and Networking
- Presenting and Communicating Information
- Writing and Reporting
- Applying Expertise and Technology
- Analysing
- Learning and Researching
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
Conditions of Employment
- Clear criminal and credit record
- A valid driver's license and own vehicle is required
go to method of application »
Purpose Statement
To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.
Experience
Minimum:
- No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
- At least 1 year’s client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
- Basic calculations
- Knowledge of Capitec Bank products and business processes (internal)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Problem solving skills
- Attention to Detail
Competencies
- Adhering to Principles and Values
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
Conditions of Employment
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
go to method of application »
Purpose Statement
To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.
Experience
Minimum:
- No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
- At least 1 year’s client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
- Basic calculations
- Knowledge of Capitec Bank products and business processes (internal)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Problem solving skills
- Attention to Detail
Competencies
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Adhering to Principles and Values
Conditions of Employment
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
go to method of application »
Purpose Statement
To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.
Experience
Minimum:
- No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
- At least 1 year’s client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
- Basic calculations
- Knowledge of Capitec Bank products and business processes (internal)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Problem solving skills
- Attention to Detail
Competencies
- Adhering to Principles and Values
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
Conditions of Employment
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
go to method of application »
Purpose Statement
- To promote and be responsible for an adequate level of compliance in Capitec’s Insurance business; responsible for facilitating the process for Capitec to meet and comply with regulatory and statutory requirements.
- Accountable for the strategic direction and operational effectiveness of the Compliance department within Capitec’s Insurance business.
Experience
Minimum:
- Complying with the fit and proper standards contained in the Generally Accepted Compliance Practice (GACP)
- At least 5 years’ proven experience all matters related to legislative and regulatory requirements, in compliance management in the financial services industry, with exposure to insurance in at least 3 of the 5 years
Ideal:
- 7 years’ experience leading all matters related to legislative and regulatory requirements within a similar industry
- 5 years’ proven experience in compliance / risk management in the financial services/insurance industry
- 5 years’ experience in managing a team of specialists within a similar environment
- Proven experience in operating at a senior management level
Qualifications (Minimum)
- Bachelor's Degree in Law or Accounting - Financial Accounting
Qualifications (Ideal or Preferred)
- Masters Degree in Law or Accounting - Financial Accounting
Knowledge
Minimum:
- Insurance industry
- Compliance risk management including compliance risk identification, compliance risk assessment and compliance risk monitoring
- Process and controls development
- Laws and regulations applicable to the insurance/financial services environment
- Business acumen and an understanding of business drivers
- Legal / statutory interpretation
Ideal:
- Insurance industry
- Capitec risk management environment
- Financial, insurance and insurance legislation
Skills
- Analytical Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Problem solving skills
Competencies
- Adapting and Responding to Change
- Deciding and Initiating Action
- Entrepreneurial and Commercial Thinking
- Persuading and Influencing
- Planning and Organising
- Relating and Networking
- Working with People
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- To provide support within the Cash Control function; plan and attend to cash stock counts at Cash In Transit (CIT) premises, plan and attend onsite cash counts, audit control processes (operational, financial, system) at CIT premises, prepare operational reports, liaise with suppliers (internal and external) to obtain information.
Experience
Min:
- 2 -3 years’ experience in a risk environment/ audit/ stock control
- Analysing and presenting findings and report writing
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
- A relevant degree in Risk Management
Knowledge
Min:
- Stock management principles
- Stock take process
- Supplier management
- Investigative process
Ideal:
- Cash Industry Supplier Knowledge
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Problem solving skills
- Attention to Detail
- Planning, organising and coordination skills
- Negotiation skills
Competencies
- Deciding and Initiating Action
- Adhering to Principles and Values
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Relating and Networking
- Achieving Personal Work Goals and Objectives
- Analysing
Conditions of Employment
- Clear criminal and credit record
- A valid driver's license and own vehicle is required
- Willingness to work or be available overtime and / or weekends frequently
go to method of application »
Purpose Statement
- To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.
Experience
Minimum:
- No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
- At least 1 year’s client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
- Basic calculations
- Knowledge of Capitec Bank products and business processes (internal)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Problem solving skills
- Attention to Detail
Competencies
- Adhering to Principles and Values
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Conditions of Employment
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
go to method of application »
Purpose Statement
To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.
Experience
Minimum:
- No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
- At least 1 year’s client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
- Basic calculations
- Knowledge of Capitec Bank products and business processes (internal)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Problem solving skills
- Attention to Detail
Competencies
- Adhering to Principles and Values
- Adhering to Principles and Values_Acting with Integrity
- Adhering to Principles and Values_Demonstrating Beliefs and Principles
- Adhering to Principles and Values_Showing Community and Social Responsibility
- Relating and Networking
- Relating and Networking_Creating and Maintaining Networks
- Relating and Networking_Managing Political Situations
- Relating and Networking_Interacting with People at Different Levels
- Relating and Networking_Establishing Relationships
- Persuading and Influencing
- Persuading and Influencing_Making Convincing Arguments
- Persuading and Influencing_Making a Strong Impression
- Persuading and Influencing_Negotiating Agreements
- Presenting and Communicating Information
- Presenting and Communicating Information_Communicating Effectively
- Presenting and Communicating information_Presenting and Public Speaking
- Delivering Results and Meeting Customer Expectations
- Delivering Results and Meeting Customer Expectations_Championing Customer Needs
- Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
- Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
- Delivering Results and Meeting Customer Expectations_Serving Customers
- Following Instructions and Procedures
- Following Instructions and Procedures_Accepting Direction
- Following Instructions and Procedures_Following Policies and Procedures
- Following Instructions and Procedures_Managing Meetings
- Following Instructions and Procedures_Managing Risk
- Following Instructions and Procedures_Managing Time
- Following Instructions and Procedures_Working Safely
Conditions of Employment
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
go to method of application »
Purpose Statement
To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.
Experience
Minimum:
- No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
- At least 1 year’s client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
- Basic calculations
- Knowledge of Capitec Bank products and business processes (internal)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Problem solving skills
- Attention to Detail
Competencies
- Adhering to Principles and Values
- Adhering to Principles and Values_Acting with Integrity
- Adhering to Principles and Values_Demonstrating Beliefs and Principles
- Adhering to Principles and Values_Showing Community and Social Responsibility
- Relating and Networking
- Relating and Networking_Creating and Maintaining Networks
- Relating and Networking_Managing Political Situations
- Relating and Networking_Interacting with People at Different Levels
- Relating and Networking_Establishing Relationships
- Persuading and Influencing
- Persuading and Influencing_Making Convincing Arguments
- Persuading and Influencing_Making a Strong Impression
- Persuading and Influencing_Negotiating Agreements
- Presenting and Communicating Information
- Presenting and Communicating Information_Communicating Effectively
- Presenting and Communicating information_Presenting and Public Speaking
- Delivering Results and Meeting Customer Expectations
- Delivering Results and Meeting Customer Expectations_Championing Customer Needs
- Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
- Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
- Delivering Results and Meeting Customer Expectations_Serving Customers
- Following Instructions and Procedures
- Following Instructions and Procedures_Accepting Direction
- Following Instructions and Procedures_Following Policies and Procedures
- Following Instructions and Procedures_Managing Meetings
- Following Instructions and Procedures_Managing Risk
- Following Instructions and Procedures_Managing Time
- Following Instructions and Procedures_Working Safely
Conditions of Employment
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
go to method of application »
Purpose Statement
To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.
Experience
Minimum:
- No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
- At least 1 year’s client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
- Basic calculations
- Knowledge of Capitec Bank products and business processes (internal)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Problem solving skills
- Attention to Detail
Competencies
- Adhering to Principles and Values
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
Conditions of Employment
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
go to method of application »
Purpose Statement
To develop, implement and influence world class UX design principles, methodologies and designs whilst conforming to the Capitec brand fundamental and promise for client experience touch points.
Primary Focus
- Design and develop best practice (future fit) client experience touch points that clients find value in through world class designs, research and UX methodologies/principles
- Influence UX/UI and brand standards within the confines of Capitec brand principles/promise through defining new and innovative design ideas as well as research
- Ensure that clients experience our engagement touchpoint to be, memorable, user friendly and seamless navigation to interact with, through an Omni channel delivery, development of standards (library of styles and patterns) and prototypes (static wireframes and interactive prototypes), tested by users
- Lead and coordinate the UX team and ensure the team of UI/UX specialists are skilled and connected to clients’ needs
Secondary Focus
- To evaluate the usability of the design through findings and recommendations by real user groups
- To support CPO’s and PO’s in prototyping
Experience
Min:
- At least 8+ years’ experience in an agency/studio environment working on multiple accounts/brands and disciplines
- 5 or more years’ experience in user interface and experience design for web applications and/or mobile devices
- A strong focus on interaction design and visual design through prototyping in an agile software development environment
- Collaborating on user experience planning with business, business analysts and architects
- Assisting with testing to ensure that UX standards are adhered to
- Researching interaction design and technology trends
- Maintaining user experience and interface standards
- Ability to create wireframes as well as visual designs
- Experience with user interface design patterns and standards
Ideal:
- At least 2 years’ experience working on multiple accounts/brands and disciplines in the financial sector
- Strong creative background to support UX methodologies
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
- A relevant tertiary qualification in Front-End Development
Qualifications (Ideal or Preferred)
Knowledge
Min:
- Sketch – digital design toolkit (prototyping software)
- Prototyping using InVision or something similar
- Understanding of Agile Practices
- A thorough understanding of simplified user-centred design methodologies is a must
- Technology related to the industry
Ideal:
- Adobe Creative Cloud
- Knowledge of HTML and CSS
- Design techniques, trends and skills
- Principles of creative studio management
- Managing client relationships (external supplier relationship management)
Skills
- Strategic Thinking Skills
- Attention to Detail
- Problem solving skills
- Management skills
- Interpersonal & Relationship management Skills
Competencies
- Analysing_Solving Complex Problems
- Achieving Personal Work Goals and Objectives
Conditions of Employment
- A valid driver's license and own vehicle is required
- Contactable via own mobile phone
- Required to be available after hours in case of emergency
- Ability to work extended hours during periods of project implementation
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
go to method of application »
Purpose Statement
- To contribute towards enhancing the skills and capabilities of data professionals and citizens in Capitec Bank to be data-driven through:
- Mapping and executing data analytics learning / upskilling journeys
- Coordinating Data Analytics programmes, certifications, and initiatives (for example, online learning platform, badging programmes, data literacy foundation, etc.)
- Track and report on the completion of programmes, certifications, and initiatives against targets
- Monitor the performance of skills and capabilities of data professionals and citizens over time
- Creating awareness and supporting change management campaigns relating to online learning.
- Coordinating data analytics pages on Confluence
Experience
Minimum:
- Proven experience of managing data or digital upskilling initiatives in a large organisation.
- 3 to 5 years’ proven experience in:
- Defining a learning journey or programme
- Driving the execution of upskilling programmes
- Change management within large technical projects and initiatives
- Project and task planning and execution at a large scale within a complex and dynamic environment
- Proven track record of engaging with a variety of senior stakeholders in a business
Ideal:
- Experience in coordination of Financial Education programmes.
- Business application of data and analytics at a strategic and tactical level.
- Practical experience in applying Agile way of working methodologies and SAFe
- Capitec Bank IT and infrastructure technologies knowledge and experience
- Foundational experience in data literacy
Qualifications (Minimum)
- Bachelor's Degree in Data Analysis or Change Management
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Data Analysis or Change Management
Knowledge
Minimum:
- Basic understanding of data life cycle management.
- Managing learning programmes.
- Change management principles (transformation and change tools and techniques).
- Project management and coordination.
- Delivery management.
- Internal and external communication methods and practices.
Ideal:
- Registered ADKAR change practitioner
- Data and analytics landscape (skills / techniques / tools in the market)
Skills
- Communications Skills
- Decision making skills
- Interpersonal & Relationship management Skills
- Planning, organising and coordination skills
- Problem solving skills
Competencies
- Delivering Results and Meeting Customer Expectations
- Learning and Researching
- Persuading and Influencing
- Planning and Organising
- Presenting and Communicating Information
- Working with People
Conditions of Employment
- Clear criminal and credit record
- Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
go to method of application »
Purpose Statement
- To enable the bank to become more data driven through setting up, coordinating and managing successful business transformation campaigns associated with the Data Transformation programme for the Bank:
- Taking ownership of end-to-end change management projects.
- Conducting change impact assessments to review the impact on affected stakeholders
- Preparing stakeholders for change
- Reporting on change and transformation campaign progress
- Reviewing and updating relevant business processes which are impacted by the required change.
- Providing subject matter inputs relating to the ADKAR methodology.
Experience
MINIMUM:
- Proven track record of delivering on transformational change
- Proven experience of managing large scale technical IT or data transformation change projects
- At least 5 years’ proven management experience within a complex organisation, including experience in:
- Influencing and changing corporate culture
- Change management within large technical projects and initiatives
- Operating model design, development and implementation (ideal)
- Project and task planning and execution at a large scale within a complex and dynamic environment
- Proven track record of stakeholder engagement
IDEAL:
- 5+ years’ experience in managing large scale technical IT or data transformation projects
- Experience in advising and engaging with senior stakeholders
Qualifications (Minimum)
- Bachelor's Degree in Change Management or Economic and Management Sciences
Qualifications (Ideal or Preferred)
- A relevant post-graduate qualification in Change Management or Economic and Management Sciences
Knowledge
MINIMUM:
- Experience in running change campaigns within large organisations
- Transformation and change tools and techniques (ADKAR)
- Applied data and analytics in the business
- Relationship management and stakeholder engagement principles
- Communications skills in writing and editing documentation
- Expert project management and coordination
IDEAL:
- Capitec Bank strategy, vision, culture
- Banking or financial services
Skills
- Influencing Skills
- Communications Skills
- Problem solving skills
- Planning, organising and coordination skills
- Project Management Skills (Methodolgy Specific)
- Competencies
- Deciding and Initiating Action
- Working with People
- Presenting and Communicating Information
- Creating and Innovating
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Achieving Personal Work Goals and Objectives
Conditions of Employment
- Clear criminal and credit record
- Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
go to method of application »
Purpose Statement
- To develop, evaluate, implement and influence world class User/Client Experience (UX) design for digital platforms whilst conforming to the Capitec brand fundamentals to optimise the client experience.
- To constantly enhance user experience through usability studies, contributing to translating feature requirements into interactive and visual designs across platforms, and work closely with Technology teams and User Interface (UI) Designers, and/or creating.
Education (Minimum)
- Grade 12 National Certificate / Vocational
- Education (Ideal or Preferred)
- A relevant tertiary qualification
Knowledge and Experience
Knowledge:
Minimum:
Knowledge of:
- Sketch, Figma or similar
- Prototyping using InVision or similar
- Thorough understanding of simplified user-centred design methodologies
- Understanding of Google Material Design
Ideal:
- Knowledge of psychology and/or anthropology (as it pertains to CX/UX principles)
- Agile practices
Experience:
Minimum:
- At least 5 years’ experience in UX design for mobile devices and web
- At least 5 years’ experience in digital
- Proficiency in Sketch, Figma, Adobe XD, or something similar
- Prototyping experience in InVision or similar
- Thorough experience in user journeys and wire-framing
- Experience with design patterns and standards
- Experience in crafting beautiful interfaces for mobile and web
- A digital portfolio and/or links to products involved in
- Experience collaborating with business stakeholders and developers
Ideal:
- At least 2 years’ experience in the financial sector
- Strong creative background to support UX methodologies
- Agile software development background
- Experience in usability testing
- Portal and dashboard design experience to ensure the solution meets client expectations
- Analytics background
- Passion for interaction design and animations
Skills
- Communications Skills
- Facilitation Skills
- Interpersonal & Relationship management Skills
- Presentation Skills
- Problem solving skills
Competencies
- Achieving Personal Work Goals and Objectives
- Adapting and Responding to Change
- Analysing
- Creating and Innovating
- Delivering Results and Meeting Customer Expectations
- Learning and Researching
- Presenting and Communicating Information
Additional Information
- Clear criminal and credit record
go to method of application »
Purpose Statement
- To provide direction to and lead IT teams responsible for the full product lifecycle to ensure successful delivery of all product features, support and maintenance related tasks within the Capitec Bank Operations
- Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.
Experience
- At least 5 years’ experience in software development management including experience in leading a technical team.
- Experience in progressive database or software development roles
- Expereince in social media / WhatsApp / bot systems
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Information Technology - Computer Science or Information Technology - Programming
Knowledge
- Stakeholder relationship engagement and management
- Responsibility for delivery in a fast moving environment
- General business acumen
- The retail credit industry
- Banking industry
- Budgeting and accounting principles
- Business analysis and design
- Implementation and maintenance of financial and contact centre systems and procedures
- Project Management principles and methodologies
- Systems Development Life Cycle (SDLC)
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Negotiation skills
- Attention to Detail
Competencies
- Deciding and Initiating Action
- Leading and Supervising
- Working with People
- Applying Expertise and Technology
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- To create a framework, policies and practices for Centres of Excellence to introduce and establish the overall vision, standards and roadmaps for Centres of Excellence across the organisation which will engage people at multiple levels.
- To provide guidance on the roll out, focus areas and establishment of Centres of Excellence with oversight management of their operation, best practice, alignment, standards and practices.
- To facilitate and manage relevant knowledge for a skillset / career in a unified manner across the divisions in accordance with best practice and standards and manage the current state of knowledge.
Experience
Minimum:
- At least 5 – 7 years’ proven experience in;
- Designing and implementing new ways of working or methodologies
- Project and task planning and execution cross functionally in a complex and dynamic environment
- Using influencing and partnerships to achieve results.
- Influencing to achieve objectives
- Positioning and gaining buy-in to new concepts/practices
- Proven track record of delivery and business relationship management, especially at all levels
Ideal:
- Centre of Excellence design and implementation
- Experience preferably gained in a financial environment
- Culture change and development to drive different ways of working
Qualifications (Minimum)
- Bachelor's Degree in Information Technology - Computer Science
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
- Understanding of the full range of business functions, business models and their integration
- Project management principles and practices
- Change management principles, practices, tools and methods
- Influencing, persuasion and negotiation methods and practices.
- Business life cycles such as SDLC, DPLC
- Agile principles and methodology
- Understanding of end-to-end technology and data environments
NB. Required to have functional experience and knowledge of the respective area or domain (e.g. Technology, HR, Risk etc.)
Skills
- Communications Skills
- Facilitation Skills
- Interpersonal & Relationship management Skills
- Planning, organising and coordination skills
- Problem solving skills
- Analytical Skills
- Numerical Reasoning skills
- Verbal Reasoning skills
- Leadership Skills
- Decision making skills
- Presentation Skills
Competencies
- Deciding and Initiating Action
- Working with People
- Adhering to Principles and Values
- Relating and Networking
- Analysing
- Formulating Strategies and Concepts
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- To function as the interface between the business (Operations and Sales and areas with a direct link to Operations and Sales) and IT delivery teams, to articulate and prioritise the business requirements of new ideas, projects and/or system changes
- To engage in problem analysis and resolution and continuous evaluation of current systems and processes with the objective of creating a unique branch service experience
- To fulfil a cross-functional role by engaging and facilitating effective communication flow between Operations, IT and other support divisions as part of the Business Development Team
Experience
Min:
- At least 5 - 8 years’ relevant experience in processing systems, processes and procedures in a similar environment
Ideal:
- At least 5 - 8 years’ relevant experience in processing systems, processes and procedures in a banking / financial environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant degree in Business Management
- A relevant tertiary qualification in Business Analysis
Knowledge
Min:
Knowledge of:
- Project management principles & methodologies
- Business analytics and new developments
- Financial systems & procedures
- System design standards
- Documentation standards (EA as platform at Capitec Bank)
- Process design principles
- Requirements gathering
Ideal:
In-depth knowledge and understanding of:
- Operational environment
- Capitec Bank strategic objectives (i.e. productivity, profit, efficiency, processes and procedures and client service)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Competencies
- Working with People
- Delivering Results and Meeting Customer Expectations
- Achieving Personal Work Goals and Objectives_Pursuing Self-Development
- Analysing
- Applying Expertise and Technology
- Coping with Pressures and Setbacks
- Creating and Innovating
- Deciding and Initiating Action
- Persuading and Influencing
Conditions of Employment
- A valid driver's license and own vehicle is required
- Contactable via own mobile phone
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
- Clear criminal and credit record
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Position
To support the Product Head: Client Engagement in building the best CRM product in the world. The Product Manager will work closely with the Business and IT areas to gather and understand the functional requirements and lead the implementation including supporting the training and change management activities. The Product Manager will lead the feature team and drive the delivery end to end.
Education (Minimum)
- Grade 12 National Certificate / Vocational
- Bachelor's Degree
Education (Ideal or Preferred)
Knowledge and Experience
Minimum:
Experience:
- At least 8 years’ management experience; senior level product development or product manager/owner
- 5+ years’ experience managing, developing and delivering a product previously.
- 2+ years’ experience managing, developing and delivering Salesforce is preferred
- Working at tactical and operational levels and providing input into product strategy and business planning.
- Integrating business and technical product segments to achieve objectives, delivery and targets.
- Career experience to include some time in one or more technical roles.
- Communicating with technical and non-technical stakeholders across multiple business units.
- Authoring of documents relating to product life cycle including business plans, product roadmap, business cases and requirements and functional specifications.
- Scoping/running usability studies and/or customer research.
- Using data and metrics to test theories, confirm assumptions, and measure success
- Client development and validating products through customer feedback.
- Aligning operational initiatives and/or projects to corporate strategies and objectives
- Achieving goals and objectives through cross functional teams.
- Managing and working with remote / hybrid teams.
- Leading and managing multi-functional teams to deliver
- Business development in a banking/financial landscape
Knowledge:
- Financial acumen sufficient for budget management
- Translation of product strategies into tactical and operational planning
- Systems thinking; able to take a ‘big picture’ view, assess, recommend logical, sound decisions and influence others to achieve objectives.
- Relevant product expertise and process know-how
- Agile product ownership and methodology
- Domain specific knowledge, business insight, understanding of product technology, technical dependencies
- People management principles and techniques
- Stakeholder management principles and practices
- Data-driven approach; analytical and quantitative skills.
- Technologically literate and able to adapt to new technologies
Ideal:
Experience:
- Product development experience in the product domain at management level
- Working with Agile product ownership and methodology
- Of translating and enabling business strategies and objectives into business benefits
- Initiation and implementation of innovative concepts
Knowledge:
- Capitec Way of Work
- In-depth knowledge and understanding of banking (i.e. productivity, profit, efficiency, processes and procedures and client service)
- Continuous improvement best practices (Lean, 6-Sigma, Theory of constraints, PDCA, etc.)
- Process mapping and process improvements techniques
Skills
- Analytical Skills
- Attention to Detail
- Commercial Thinking Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills
- Numerical Reasoning skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Planning, organising and coordination skills
- Project Management Skills (Methodolgy Specific)
Competencies
- Working with People
- Relating and Networking
- Writing and Reporting
- Analysing
- Learning and Researching
- Creating and Innovating
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
Additional Information
- Clear criminal and credit record
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Purpose Statement
- To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.
- Identify and capitalise on cross and upselling opportunities.
Experience
Min:
- At least 2-3 yrs. proven experience in a CRM environment.
- With responsibility for or exposure to cross and upselling
- Experience in a FMCG, banking or retail environment
Ideal:
- Providing on-site support and training to external clients
- Providing on-site technical support/client support within a retail/sales environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Commerce or Marketing
Knowledge
Minimum:
- Client relationship and support management principles
- Sales and sales optimisation techniques & principles
- Commercial/business know how (how businesses work.)
- Engagement/conflict management practices
- Performance culture
Ideal:
Knowledge and understanding of:
- Business banking landscape
- Business Banking product knowledge
- Payment solutions environment (merchant services)
- Stock control
- Capitec Bank Acquiring product knowledge
- Basic PC and Microsoft skills
Skills
- Influencing Skills
- Planning, organising and coordination skills
- Commercial Thinking Skills
- Communications Skills
- Interpersonal & Relationship management Skills
Competencies
- Deciding and Initiating Action
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Analysing
- Planning and Organising
- Entrepreneurial and Commercial Thinking
- Delivering Results and Meeting Customer Expectations
Conditions of Employment
- Clear criminal and credit record
go to method of application »
Purpose Statement
To ensure full compliance with all Credit Sanction requirements before the availment of any approved Credit facilities by:
- Checking the accurate completion and correct signing of all security documentation which has been prepared.
- Creating instructions for all facility availment (Mortgage Bonds, Instalment Finance, Loans, Credit cards, Overdrafts and Temporary Overdrafts, Issuing or payment of Guarantees)
- Receipt, tracking and handover to the Vault Custodian of all original security documentation from Business stakeholders including Bond documents from Attorneys.
- Obtaining the appropriate authorisation for the deferment of required security and the accurate recording and tracking of such deferred items.
- Checking and updating of debit order dates and service fees recovery after payout of loans.
Experience
Minimum:
- 2-5 years in a banking environment.
- 2-3 years experience within securities Fulfillment/Compliance
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
Knowledge
- Knowledge and compliance with Company Policies and Procedures.
- Excellent knowledge of internal banking systems.
- A thorough working knowledge of standardised business banking products.
- Good knowledge of Business and Commercial Banking product offerings.
- Good understanding of Operational Risk
- Good knowledge of all Lending Products offered by the Bank.
- General knowledge and understanding of the Home Loans and Deeds Office process
Skills
- Attention to Detail
- Planning, organising and coordination skills
- Problem solving skills
- Communications Skills
Competencies
- Adapting and Responding to Change
- Adapting and Responding to Change_Acting as a Champion for Change
- Adapting and Responding to Change_Adapting to Change
- Adapting and Responding to Change_Supporting Change
- Adapting and Responding to Change_Working with Ambiguity
- Adapting and responding to change_Working with Diverse Populations
- Coping with Pressures and Setbacks
- Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance
- Coping with Pressures and Setbacks_Displaying Confidence and Composure
- Coping with Pressures and Setbacks_Maintaining Work-Life Balance
- Coping with Pressures and Setbacks_Managing Stress
- Delivering Results and Meeting Customer Expectations
- Delivering Results and Meeting Customer Expectations_Championing Customer Needs
- Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
- Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
- Delivering Results and Meeting Customer Expectations_Serving Customers
- Entrepreneurial and Commercial Thinking
- Entrepreneurial and Commercial Thinking_Controlling Costs
- Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
- Entrepreneurial and Commercial Thinking_Leveraging Opportunities
- Entrepreneurial and Commercial Thinking_Navigating Organisations
- Following Instructions and Procedures
- Following Instructions and Procedures_Accepting Direction
- Following Instructions and Procedures_Following Policies and Procedures
- Following Instructions and Procedures_Managing Meetings
- Following Instructions and Procedures_Managing Risk
- Following Instructions and Procedures_Managing Time
- Following Instructions and Procedures_Working Safely
- Persuading and Influencing
- Persuading and Influencing_Making Convincing Arguments
- Persuading and Influencing_Making a Strong Impression
- Persuading and Influencing_Negotiating Agreements
- Planning and Organising
- Planning and Organising_Coordinating Project Activities
- Planning and Organising_Driving Projects to Completion
- Planning and Organising_Managing Resources
- Planning and Organising_Prioritising and Organising Work
- Working with People
- Working with People_Adapting to Others
- Working with People_Assessing and Understanding People
- Working with People_Attentive Listening
- Working with People_Building and Supporting Teams
- Working with People_Demonstrating Appreciation
- Working with People_Demonstrating Self-Insight and Awareness
- Working with People_Managing from a Distance
- Working with People_Resolving Conflict
- Working with People_Sharing Information
- Working with People_Showing Caring and Understanding
- Working with People_Supporting Coworkers
- Working with People_Teaching
Conditions of Employment
- Clear criminal and credit record
Method of Application
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