Openings Available at DHL

In this Field Sales Executive position

• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will respond to customer enquiries/complaints.
• You will manage a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• You will seek and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum.
• You will plan and manage medium to large - sized Business Customers.
• You will build rapport and trust with customers by being informed about customer’s business and the market.
• You will recommend solutions based on customer needs by using industry knowledge.
• You will be responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• You will use networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.
• You will highlight to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.
• You will maintain and support interdepartmental relationships.
• You will collaborate with colleagues across the organization to achieve shared goals.
• You will develops sales plan/strategy/activities to achieve target budgets.
• You will be responsible for conducting high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls.
• You will be responsible for product targets and for budgeted growth in new and additional business.
• You will secure/collect all necessary information to assess credit worthiness of potential customer.
• You will support receivables functions.
• You will ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• You will report activities, quotes, sales calls, and other information through CRM.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

 
Now, here’s what we need from you

• 3-5 years’ experience or more within the transport, logistics or freight forwarding industry (or similar service industry)
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business degree

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In this Field Sales Specialist - Farmer position

• You will manage existing account portfolio.
• You will conduct regular clients’ visits (assigned client portfolio).
• You will coordinate customer queries through product / sales support.
• You will build rapport and trust with customers.
• You will assess customers’ needs.
• You will recommend solutions based on customer needs by using industry knowledge and product solutions.
• You will own and maintain the Customer Standard Operating Procedure.
• You will facilitate business implementation through the implementation team.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• You will be using DGF CRM system. 

Now, here’s what we need from you

• 3 - 5 years’ relevant industry experience
• Minimum 3 years’ key account management experience
• Matric
• Degree in Logistics or Business Administration would be advantageous.

go to method of application »

In this Field Sales Executive position 

• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will respond to customer enquiries/complaints.
• You will manage a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• You will seek and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum.
• You will plan and manage medium to large - sized Business Customers.
• You will build rapport and trust with customers by being informed about customer’s business and the market.
• You will recommend solutions based on customer needs by using industry knowledge.
• You will be responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• You will use networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.
• You will highlight to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.
• You will maintain and support interdepartmental relationships.
• You will collaborate with colleagues across the organization to achieve shared goals.
• You will develops sales plan/strategy/activities to achieve target budgets.
• You will be responsible for conducting high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls.
• You will be responsible for product targets and for budgeted growth in new and additional business.
• You will secure/collect all necessary information to assess credit worthiness of potential customer.
• You will support receivables functions.
• You will ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• You will report activities, quotes, sales calls, and other information through CRM.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here’s what we need from you

• 3-5 years’ experience or more within the transport, logistics or freight forwarding industry (or similar service industry)
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business degree

go to method of application »

In this Airfreight Import Controller position

• You will provide front line contact with customer.
• You will be liaising with overseas stations and suppliers in order to arrange shipments.
• You will be monitoring and following up on shipments until delivery.
• You will create/confirm transport order to ensure delivery of the shipment to the final customer.
• You will perform booking and booking optimization according to internal guidelines as defined by Product.
• You will prepare, control and distribute all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
• You will ensure the accurate tariffs application on all shipments billings.
• You will be managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
• You will perform IT systems related tasks to provide up to date information on shipment.
• You will be attending to client queries as required and making sure all operational KPI’s are met and maintained.
• You will prepare monthly KPI reporting if required and handle customer complaints.
• You will develop and maintain customer relationships with existing customers.
• You will manage the clients’ requirements outlined on client SOP and DHL GF Standard Work Manuals.
• You will assist Airfreight Import Manager to meet department targets.
• You will participate in joint Sales visits if necessary and identify and report new possible business opportunities.
• You will maintain good relationships with colleagues in various operations.
• You will coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• You will maintain excellent relationships with suppliers and monitor shipments on a daily basis.
• You will be keeping record of the status of shipments and raising CCM’s and OI’s where required.
• You will capture and monitor system time stamps required for client status reports and KPI’s.
• You will constantly be demonstrating and living the values of DHL 

 Now, here’s what we need from you

• Must have a Grade 12
• Tertiary education including diploma will be an advantage
• 5 years’ experience directly related to the duties and responsibilities specified