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The National Student Financial Aid Scheme is a South African government student financial aid scheme which provides financial aid to undergraduate students to help pay for the cost of their tertiary education after finishing high school. It is funded by the Department of Higher Education and Training
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POSITION OVERVIEW:
Responsible for aligning HR strategies with the overall business objectives, all while staying abreast of evolving regulations and industry-specific standards. Ensuring the attraction and retention of qualified talent, facilitating their onboarding and development, and promoting a safe and harmonious workplace.
RESPONSIBILITIES:
Human Capital Management
- Partner with line managers to implement end-to-end people management processes and provide day-to-day operational support in the management thereof (including, but not limited to talent acquisition, reward and recognition, development, performance-, talent- and change management, employee relations)
- Ensure that human resources best practices are upheld, and performances communicated throughout the division.
- Identify and deliver continuous improvement initiatives to enhance employee performance and
Job Specification & Recruiting Profile of Vacancy wellbeing.
- Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of division goals.
- Foster a positive workplace culture by promoting open communication, resolving conflicts, and addressing employee concerns.
- Provide guidance and consultation to managers on HR issues, including talent management, employee relations, performance management.
- Communicate the recruitment requirements with the Talent Specialist
- Align recruitment requirements with budget approvals. HR Operations and Policy
- Interpret and communicate HR policies, procedures and programs to managers.
- Advise business departments on the standardized recruitment practices and procedures.
- Partner with hiring managers to identify staffing needs.
- Facilitate and support the recruitment process.
- Prepare offers to successful candidates.
- Implement and manage the onboarding programs to integrate new hires into the organization effectively.
- Manage the relocation process internal changes or new hires.
- Support the implementation of performance management contracting and reviews.
- Support the allocated departments with the coordination of personal development plans, learning and development needs.
- Manage the offboarding process, ensuring these align with the set procedures.
- Identify training and development needs and work with managers to implement appropriate solutions to enhance employee performance.
Reporting/Data Compilation
- Maintain accurate and up-to-date employee records and HR information.
- Prepare HR reports and metrics to track key HR indicators and support decision-making processes.
- Analyse and interpret project reports on completion of the project/s to evaluate return on investment and to inform decision-making in the subunit.
- Draft and send monthly EE, Payroll and Training reports to Group HR
- Monthly overtime, labour and wage reports to the GM and department managers
Collaboration and Communication.
- Collaborate with business leaders to understand organisational goals.
- Collaborate and communication any changes relating to HR practices and procedures to relevant stakeholders.
- Advise and communicate legislative requirements and/or changes.
- Provide guidance and support on HR policies, procedures and employment related matters.
Continuous Improvement
- Stay up to date with HR best practices.
- Stay abreast with legislative requirements, understand the impact to the organisation and implementation thereof.
Risk and Compliance
- Ensure that all legal requirements are adhered to within the organization.
- Ensure all HR practices and initiatives are aligned with best practices as well as SA legislative requirements.
- Support the allocated departments with managing employee relations issues i.e. grievance and discipline.
- Address all HR related queries within the business’ policy and procedural framework.
- Ensure all recruitment and selection processes are aligned with Equity requirements.
- Comply with Union agreements, if applicable
- Comply with the necessary Occupational Health and Safety requirements.
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
- NQF Level 7 Human Resources Management or Industrial Psychology Fields or similar
- 5-7 Years’ experience in Human Resources, with a focus on HR business partnering.
- Strong knowledge of SA Legislative requirements
- Intermediate Knowledge of the higher education sector
- Understanding of HR value chain and processes
- Proven ability to manage multiple priorities.
Preferred
- NQF Level 8 Human Resources Management or Industrial Psychology Fields
- 8 Years of HR generalist experience
- Knowledge of the higher education sector and/or public sector
- Knowledge and understanding of the NSFAS Act and PFMA
Skills and Competencies:
- Ability to influence.
- Advanced Communication skills
- Planning and organising skills.
- Advanced Analytical skills
- Agile and Innovative
- Time management skills
- Ability to work under pressure.
- High Emotional Intelligence
- Integrity
- Change Management
- Goal orientation
- Computer Literate
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POSITION OVERVIEW:
- The main purpose of the job is to design, develop (coding, unit testing, implementing software enhancements, 3rd level support) software applications and to build different layers of the infrastructure according to business needs.
RESPONSIBILITIES:
Policy, Systems & Procedure Development
- Analyse existing system to identify areas for improvement.
- Design infrastructure/deployment strategies of the application.
- Conduct code reviews of colleagues’ work.
- Analyze and translate requirements created by business analysts into a solution architecture.
- Review and grade applications against design standards and principles.
- Ensure that logs are maintained to determine what component of the system is failing and the cause(s) thereof.
- Release the systems to the testing team.
- Provide testable, scalable, and efficient systems.
- Analyze existing system to identify areas for improvement.
- Design infrastructure/deployment strategies of the application.
- Conduct code reviews of colleagues’ work.
- Analyze and translate requirements created by business analysts into a solution architecture.
- Review and grade applications against design standards and principles.
- Ensure that logs are maintained to determine what component of the system is failing and the cause(s) thereof.
- Release the systems to the testing team.
- Provide testable, scalable, and efficient systems.
- Maintain software quality standards and best practice principles.
- Design java applications and code that meet business requirements with appropriate functional and non-functional requirements.
- Develop java applications and code used by the student center model.
- Delivery of software development in compliance with an SDLC process.
- Ensure all code produced has unit and integration tests and are functional.
- Participate in design session and ensure code has been reviewed before it moves to the release branch.
- See to it that the code produced goes to production and works as expected.
- Ensure adequate logging at correct log levels.
- Adhere to stipulated coding standards and best practice.
- Ensure OWASP secure coding standards are adhered to and applied.
- Ensure code produced does not break any build or introduce priority 1 incidents.
Core Strategic & Operational Objectives Development
- Maintain efficiency of Java applications and code.
- Ensure the best possible performance, quality and responsiveness of the applications.
- Identify bottlenecks and bugs.
- Create solutions to these bottlenecks and bugs.
- Help maintain code quality, organisation, and automatization.
- Continuously evolve the current systems and architecture landscape including the proactive management of technical debt.
- Resolve reported production incidents in stipulated timelines.
- Improve code quality and security where flaws have picked up.
- Identify an appropriate communication channel to share requests with 3rd parties.
- Suggest the appropriate communication channel to the infrastructure team to communicate with 3rd parties.
- Agree with the 3rd party on a suitable request and response structure.
- Identify where the current system is lagging.
- Ensure that the system meets all business requirements.
- Ensure that all standard design factors are maintained.
- Identify which components of the system are missing to meet business needs.
- Identify server requirements to determine which server would be suitable to run the application depending on its load.
- Analyse the logs on the system and on the servers to see why a certain operation/function has not been actioned.
- Determine why the system crashed.
- Place issue in backlog for resolution.
- Refer important issues to the testing or infrastructure team.
People Management & Ethical Leadership
- Commit to the performance contracting and review process in a timely manner.
- Abide by the NSFAS Code of Conduct. Standards of behaviour and ethical principles that all NSFAS employees must adhere to, in order to maintain the integrity and reputation of the Organization
- Familiarize with the code and ensure that their actions and behaviour are in line with its principles at all times.
- Maintaining confidentiality, avoiding conflicts of interest, and treating colleagues and stakeholders with respect and professionalism
Stakeholder Management & Relationships
- Ensure effective communication and smooth operation of activities. Software development team point of contact for project resources, consultants, service providers, responding to queries and complaints, and providing necessary information to stakeholders.
- Responsible for disseminating relevant information to stakeholders such as technical documentation, applications architecture, technical understanding of applications/systems to enable knowledge sharing. Communicating updates, changes, and other important information related to systems or applications, ensuring that stakeholders are informed and up to date.
- Provide input towards internal audits for the unit and work with the auditor general when needed.
- Ensuring that all records, processes, and procedures are accurate, up-to-date, and compliant with internal policies and external regulations.
- Participate in NSFAS wide service delivery efforts through partnership, engagement, collaboration, and seeking and sharing of information as required. Collaborating with other departments and stakeholders to improve service delivery, seeking feedback, and sharing relevant information to improve overall organizational performance.
- Attend to and resolve internal client requests. Ensuring that all requests are logged, prioritized, and responded to in a timely and effective manner, keeping management informed of progress.
- Engage with colleagues using team dynamics, strong interpersonal skills, be able to work collaboratively with colleagues, and foster a positive and productive work environment.
- Be active listener, providing constructive feedback, and working towards common goals.
Project Management & Leadership
- Support the Project Manager with all the internal and external ICT related projects in the unit.
- Ensuring compliance with the implementation of project requirements
- Ensure communication among project team regarding ICT projects.
- Participate in regular project meetings, gather information as required and lead the process regarding software development and participate in internal/external audits if needed.
- Support the project team and aid to ensure that projects are adhered to. Work closely with other team members to ensure that compliance is maintained.
- Ability to effectively communicate with stakeholders, ensuring that all relevant information is disseminated promptly and accurately. Demonstrate strong software development skills to enable project execution and other project-related documentation.
Compliance Monitoring & Evaluation
- Assist in formal submissions of documents to the unit, timely and in compliance with legal or process requirements.
- Identify potential risks and implement appropriate risk management strategies.
- Stay up to date with ICT Governance legislative compliance requirements and ensure that all policies and procedures are adhered to accordingly.
Information & Knowledge Management
- Conducting research and analysis to identify the information and data requirements of the ICT department and the talent acquisition team.
- Collaborating with ICT team members and talent acquisition team members to understand their data and information needs and requirements.
- Identifying and evaluating various software tools and systems that can be used to store, manage, and analyse data and information related to talent acquisition.
- Coordinating with the ICT team to implement and configure the selected software tools and systems.
Reporting & Accountability
- Organizing and maintaining accurate records: responsible for keeping track of schedules, appointments, and deadlines. Creating and maintaining a filing system for documents, reports, and other important information.
- Preparing reports prepare reports on a regular basis. This could include tracking expenses, monitoring progress on projects, and analysing data.
- Communicating effectively: communicating with multiple stakeholders, such as the executive you are supporting, other team members, and external partners. It is important to be able to communicate clearly and professionally, both verbally and in writing.
- Managing budgets: responsible for managing budgets and ensuring that expenses are within budget. This requires keeping track of expenses and reconciling accounts.
- Monitoring progress on tasks and projects: It is important to keep track of tasks and projects, including deadlines and progress updates. Ensure that everything is on track and that deadlines are met.
- Providing feedback and suggestions for improvement: have a unique perspective on the organization and may be able to identify areas where improvements can be made. Providing feedback and suggestions for improvement can help to make the organization more efficient and effective.
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
- NQF Level 6 in Information technology, Computer science or other relevant qualification.
- 8 years’ experience in a similar role, including systems designs.
- 8 years’ experience with Java developer
- Experienced in Spring boot.
- Experienced in agile methodology.
- Knowledge of software development design patterns
- Expertise developing enterprise-level web applications and RESTful APIs using Microservices, with demonstratable production-scale experience.
- Experience in Industry standard protocols related API security including Oauth
- Demonstrate strong design and programming skills using JSON, Web services, XML, XSLT, SQL in Unix and windows environments.
Preferred
- 10 years’ experience in a similar, including systems designs.
- Experience in GIT/SVN, Swagger, Rabbit MQ
- Experience in creating unit test using Junit, Mockito or Power mock.
- Good knowledge of Microservices
- Experience working with tools like Git, Maven
- Experience with J2EE Web development, Eclipse/ STS.SVN/ Rest web services, JPA/Hibernate
- Experience in markup language such as JSON and XML
- Experience on using Quality and Security tools such as Sonar Cube
Computer skills required:
- MS Word – Intermediate
- MS Excel – Intermediate
- MS Power Point – Intermediate
- MS Outlook – Intermediate
- Code writing software - Advanced.
Skill and Competencies:
- Problem-solving skills
- Planning skills
- Organising skills
- Communication skills
- Report writing skills.
- Analytical thinking
- Critical thinking skills
- Team-work skills
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POSITION OVERVIEW:
- The purpose of the job is to provide efficient delivery and support to the ICT server and network infrastructure as required by the NSFAS business and to ensure that server and network platforms meet the operational and strategic goals of the organization and the ICT department. The incumbent will also be required to perform strategic and tactical cybersecurity functions.
RESPONSIBILITIES:
Policy, Systems & Procedure Development
- To participate in the development and management of the NSFAS ICT policy(ies), guidelines, and procedures across multiple ICT operations department disciplines in line with the student-centric model
- To manage the processes of the regionalisation of operations, queries management, stoppages, and termination to maximise the ICT Operations experience.
- To manage the maximisation of ICT Operations expectations with the NSFAS ongoing support programmes
- To manage the stakeholder challenges that emanate from the ongoing ICT Operations support.
- To manage and develop instruments to track the implementation of the ongoing ICT Operations support programmes.
- To translate vague (tacit) information into useful knowledge.
Core Strategic Objectives Development
- To oversee the technical operations and development of NSFAS software and web application projects
- To provide technical direction for the development, design, and systems integration from the definition phase through to implementation
- To ensure that all IT systems are robust, available, effective, and secure.
- To apply significant knowledge of technology industry trends and developments to improve services, software, websites, and systems.
- To lead the strategic development and implementation of NSFAS’s technical architecture and ICT infrastructure and think strategically about how to improve, optimize, and expand it to meet the goals and objectives of the NSFAS ICT Strategy
- To lead the Support for LANs, WANs, network segments, Internet, and intranet systems
- To ensure ICT systems are secure and resilient, carrying out proactive maintenance (i.e. patching) and ensuring processes and configurations are clearly documented.
- To evaluate, modify and report periodic systems performance to support capacity planning.
- To investigate and troubleshoot IT issues.
- To improves ICT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness.
- To maintain Hardware Asset, register detailing ICT equipment used by NSFAS, and identify, analyse and manage associated information risks.
- To monitor project SLA for service providers, manages their contracts and reviews their performance.
- To ensure that business continuity measures are implemented and kept up to date, including disaster recovery plans for critical systems and telephony.
- To lead the technical aspects of ICT projects, providing technical expertise and support for non-ICT projects and changes where appropriate
People Management & Ethical Leadership
- To manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets
- To delegate ongoing ICT support programmes to relevant subunits for implementation
- To lead and manage the unit team to achieve the set and agreed programmes.
- To direct, inspire, coach and mentor subordinates to deliver quality ICT programmes in line with NSFAS Values
- To lead and manage the individual performance contracting and review process for subunits.
- To lead and manage all disciplinary matters of subunits related to performance and conduct issues.
Stakeholder Management & Relationships
- To oversee the utilisation and implementation of the ongoing ICT Operations, support policies, processes, efficiency channels and databases to resolve stakeholder queries and complaints.
- To collaborate with internal stakeholders to enable the ongoing ICT Operations support programmes
- To manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
- To manage and delegate the sharing of accurate and reliable data and information to ongoing ICT Operations support units and institutions of higher learning.
- To manage the Publication and updating of the details of NSFAS ongoing ICT Operations support
- To engage with clients and external stakeholders to understand the impact of NSFAS processes and recommend improvements.
- To develop long-term stakeholder relationships with partners, the education sector, Government departments and the Banking industry
- To liaise and actively collaborate with other internal NSFAS departments and other service unit with the use of Operational Level Agreements
Project Management & Leadership
- To manage and supervise the projects to address identified needs as per the ongoing ICT support strategy.
- To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.
- To develop project SLAs for Service Providers, manage their contracts and review on a regular basis their performance.
Budget Optimisation
- To forecast for ICT activities and projects
- To spend in line with ICT activities and projects
- To manage payment of ongoing ICT Operations support service providers
- To review and recommend the ongoing ICT Operations support payments.
Compliance Monitoring & Evaluation
- To lead and manage the plans and processes of verification, compliance, registration, and deregistration data to support the mandate of the ongoing ICT Operations support with legislation.
- To lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures.
- To analyse and improve the audit, risk, and compliance outlook.
- To lead and manage the implementational audit plan.
- To control by ensuring conformance to the plans and checking performance progress against the set goals and objectives and acting to correct deviations from standards.
- To develop and submit performance and compliance reports timeously and to the correct standard.
- To maintain compliance, consistence and take corrective action where necessary.
Information & Knowledge Management
- To collaborate with stakeholders to build systems that enable the management of data obtained from different sources.
- To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
- To gather feedback to understand people performance gaps and recommend training to bridge the gap.
Reporting & Accountability
- To report on all ICT strategic KPIs progress, operational plan progress, strategic stakeholders’ issues and interventions management, internal and external audit and risk, any other work in the mandate of the ongoing ICT Operations support unit.
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
- NQF level 7 ICT equivalent qualification
- Microsoft, Networking, and security certifications
- ITSM and/or governance certifications
- ICT Governance certificates (i.e. ISACA CGEIT)
- 10 years’ ICT experience of which at least 5 years’ relevant experience in team leadership or management
- Information Technology Service Management (ITSM) tools and processes experience
- Experience working in the financial services sector.
- Knowledge of Higher Education sector, the NSFAS Act, NCA and PFMA
- Experience in a complex organization preferably within the Public Sector
- Knowledge of business strategy and ICT operations
- ICT Infrastructure monitoring tools
- Working knowledge of Hardware (servers, networks hardware)
- Working knowledge of Backup technologies
- Cloud technologies skills, e.g., Windows Azure or AWS
- Basic Networking skills (routers, switches, communication protocols, Internet, firewalls)
Preferred:
- Postgraduate qualification in ICT related field
- Knowledge of Network and Server Security
- knowledge or experience of Business system and ERP System
- Knowledge of Linux system
Skill and Competencies:
- Management skills
- Technical ICT Infrastructure skills
- Coaching and performance and Management skills
- Negotiation skills
- Interpersonal skills
- Analytical skills
- Strategic and visionary leadership skills
- Building relationships
- Decision making skills.
- Problem-solving skills
- Stakeholder Management Skills
- Emotional intelligence
- Flexible thinking
- Resilience
- Attention to detail.
- Leadership skills
- Report writing skills.
- Planning skills
Method of Application
Instructions:
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees. The response must be addressed to the attention of Thokozile Mnikina via the following email address: [email protected]
For Enquiries please contact: Email: [email protected]
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