Vacant Positions at Tracker Connect (Pty) Ltd

Responsibilities:

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Scheduling fitments of Tracking units
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
• Selling of value added services
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements

Skills and Competencies:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing

Job Requirements:

• Matric
• Minimum 1 year previous call centre experience in a sales environment is essential
• RE 5, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel) 

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Job description

• Develop, maintain and upgrade specific installation related training material as and when required.
• Develop and introduce installation Theory and Practical, material for training purposes.
• Plan and perform Installation Theory sessions for all Tracker employed Technicians.
• Facilitate Technical Training (Theory & Practical).
• Plan and perform installation Theory and Practical sessions for all Fitment Centre/Reseller Installation Technicians effecting installations on behalf of Tracker Connect.
• Plan and perform Installation Theory sessions for all Tracker employed Quality Assurer
• Facilitate Technical Training (Theory & Practical).
• Refresher Training for all Tracker, Fitment Centre and Reseller Technicians
• Assess Technical Training (Theory & Practical).
• Perform regular assessments on all installation technicians and identify suitable solutions for any problem areas.
• Identify training needs and develop suitable training programs on a regular basis.
• Responsible for managing of technical trial projects in line with client or OEM approval to improve product match and support.
• Identify client’s requirements.
• Training and Quality assurance.
• Evaluate results and document recommendations.
• Render technical advice to Managers, Technicians and Quality Supervisors
• Facilitate the Technical Internship programme.
• Share monthly and quarterly reports to all stakeholders on the performance of the technicians and measurement of training conducted post training and share the OJT reports with key stakeholders.
• Identifies the key performance indicators for the team to ensure effective development, co-ordination and presentation of the training programs.
• Works together with the E learning specialist on assessments.
• Implements the Tech Mobile App and monitors training content with e Learning specialist.
• Serve as a conduit between the L&D department and Compliance and promote agendas and providing the required statistical information to ensure continual improvement, to work with the QA officer to help tailor the department needs to best practice standards, including Quality Champion Forums.
• Establishes training standards and provides quality assurance for training activities in the L&D department.
• Ensure that all learning and skills development programs are built with a consistent and organized methodology to include the needs assessment, ROI, expectations, success evaluation and quality control. 

Minimum requirements

• Diploma/ Degree in Technical Training or equivalent qualification in ODETD Practices
• Minimum 3 years’ experience in training
• Accredited Assessor (advantageous if constituent Assessor)
• Accredited Moderator (advantageous if constituent Moderator)
• Proficient in Microsoft Office suite
• Excellent Tracker system & Product Knowledge
• Positive attitude
• Display Tracker business values.
• Maintain industry knowledge and best practice within education and development.
• Excellent interpersonal skills. Ability to interact with all departments at all levels
• Ability to work independently, under pressure and must take responsibility.
• Ability to motivate the team.
• Excellent people skills
• Planning and organizing
• Excellent business writing skills

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Job description

• Provide telephonic service existing clients.
• Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
• Liaise with internal / external clients, branches, consultants, as well as fitment departments
• Capture, maintain and update customer and vehicle details
• Communicate with the Cancellation department when receiving cancellation request from the clients
• General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
• Provide feedback to the internal and external customers
• Creating, allocate and follow up on service requests
• Handle internal and external complaints on Telephonically and emails
• Any other related tasks or duties assigned by the Supervisor / Line Manager
• Adherence/Comply to schedules as determined on the Telephony system.

Minimum requirements

• Must have Matric / Grade 12
• 1-year previous call centre experience 
• Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
• Understanding of telematics & telecommunications, specifically GSM & satellite communication
• Excellent Communication (verbal and written) skills
• Ability to take ownership of tasks and queries
• Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.

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Job description

Roles and Responsibilities: 

• Distribution of work allocation from various email boxes
• Compile daily outstanding’s on Business and consumer retentions.
• SLA TAT spreadsheet to be completed daily.
• Compile and allocate retain vetting.
• Filtering of email boxes, Mailboxes: (Business retentions, Consumer retentions, Retentions queries)
• Distribute emails to the relevant channels/departments.
• Assist with Customer Update requests and admin cancellations.
• Submitting monthly, weekly, and daily reports as required
• Keeping track of System Downtime
• Weekly/Monthly Dashboards for client services
• Approval spreadsheet to be maintained on a weekly basis.
• Compilation of overtime hours worked monthly.
• Meet targets as per Key Performance Agreement.
• Identify concerns or trends, investigate, and propose possible solutions for problems.
• Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient client service.
• Accurate record keeping of statistics as per stipulated guidelines.

Minimum requirements: 

• Matric coupled with 2 years working experience in a Contact Centre.
• Minimum 6 months Administration experience
• Excellent product and systems knowledge. (IEVOVLE, CDS, Willow, CRM)
• Advanced MS Office proficiency.
• Excellent interpersonal skills

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Key roles and responsibilities: 

• Secure new business from Dealerships.
• Facilitate growth of installations at Service Centres.
• Provide policy/product information / training.
• Follow up service on existing and prospective clients.
• Client presentations.
• Area and market penetration.
• Query and account resolution.
• Achieve sales and operational targets set by management.
• Provide client service to both existing and prospective clients.
• Administration of sales contracts.
• Complete weekly activity reports.
• Attend to point of sale material at Dealership and Service Centres.
• Maintain set call rate.
• Achieve sales targets regarding assigned projects.
• Monthly stock takes at Service Centres.
• Demo account conversion and administration.
• Maintenance of Dealer File.
• Attend to necessary administration.
• Attend occasional after hour functions.

Minimum requirements

Qualifications and experience required:

• Matric and a minimum of 1 year sales experience in a dealer/fitment centre environment or 3 years overall sales experience.
• Proficiency in MS-Office.
• Excellent presentation skills.
• Valid Driver’s License.
• Excellent communication and organizational skills.
• We Got You. At Home. On Roads. In Life.