Retention Administrator - Randburg at Tracker Connect (Pty) Ltd

Job description

Roles and Responsibilities: 

• Distribution of work allocation from various email boxes
• Compile daily outstanding’s on Business and consumer retentions.
• SLA TAT spreadsheet to be completed daily.
• Compile and allocate retain vetting.
• Filtering of email boxes, Mailboxes: (Business retentions, Consumer retentions, Retentions queries)
• Distribute emails to the relevant channels/departments.
• Assist with Customer Update requests and admin cancellations.
• Submitting monthly, weekly, and daily reports as required
• Keeping track of System Downtime
• Weekly/Monthly Dashboards for client services
• Approval spreadsheet to be maintained on a weekly basis.
• Compilation of overtime hours worked monthly.
• Meet targets as per Key Performance Agreement.
• Identify concerns or trends, investigate, and propose possible solutions for problems.
• Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient client service.
• Accurate record keeping of statistics as per stipulated guidelines.

Minimum requirements: 

• Matric coupled with 2 years working experience in a Contact Centre.
• Minimum 6 months Administration experience
• Excellent product and systems knowledge. (IEVOVLE, CDS, Willow, CRM)
• Advanced MS Office proficiency.
• Excellent interpersonal skills