Fresh Jobs at Hungry Lion

DUTIES/RESPONSIBILITIES

• Responsible for the maintenance, configuration, and reliable operation of Head office computer systems, network servers, and virtualization/cloud technologies.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide suggestions for planning and implementing new or upgrades of IT infrastructure.
• Perform or manage regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Serve as lead point of contact in POS related / store escalations, incidents, projects and expansions of Retail Office & Wpro support efforts. 
• Manage all applications & systems, ensuring all related equipment problems are resolved in a timely manner with limited disruptions. 
• Responsible for capacity, storage planning,  database administration and performance
• Ensure all support SOP are followed and tickets are correctly logged, categorized and prioritized in Fresh Service and in line with IT SOP.
• Conducting full and thorough diagnostics with end users to enable first point of contact fault resolution and escalations.
• Ensuring all faults are progressed & cleared within SLA.
• Manage escalations to other internal and external teams as appropriate. 
• Managing faults and projects through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress. 
• Identify and escalate repeat issues or service risks to IT management for analysis and strategic solutions.
• Training and upskilling.
• Manage several scheduled tasks for the department, designed to ensure that all systems remain operational & functional.
• Perform remote troubleshooting through diagnostic techniques, pertinent questions and troubleshooting.

REQUIREMENTS

Essential:

• Familiar with working on Windows, Chrome, iOS and Linux based distributions (preferably within QSR /retail environment).
• A keen interest in POS software/hardware, POS peripherals, networking and WAN technology and Systems Support.
• Have solid experience in a helpdesk or technical support environment.
• Database Administration Knowledge(Beneficial)
• Technical Design and Documentation(Beneficial)
• Vendor Management(Beneficial)
• Powershell and or scripting knowledge(Beneficial)
• Experience using an Issue tracking system/tool example: Jira(Beneficial)
• Experience working with ticketing systems(Ideal)
• Experience using G Suite(Ideal)
• Windows Server/OS Experience(Ideal)

COMPETENCIES

• Must be able to demonstrate a customer centric approach to support.
• The ability to liaise and communicate confidently and professionally with customer representatives at all levels in multiple countries.
• Natural aptitude for troubleshooting & problem solving.
• Highly organized and able to work on own initiative to complete the range of tasks required.
• Flexible and willing to work outside core business hours if/when required.

QUALIFICATIONS

Any of the below:

• MCSE/MCP/MCITP
• Diploma in Information Technology
• Bachelor of Information Technology
• Cloud qualification
• Matric with at least 5 years of working experience in a similar role.

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DUTIES/ RESPONSIBILITIES

• Oversee the building/construction projects and progress thereof.
• Scope the projects including equipment, materials, and manpower.
• Determines the project budget, timing, and costs.
• Ensure compliance with safety regulations and building codes.
• Collaborate with contractors, engineers, vendors, and key team members of the project team.
• Ensure compliance with SLA terms and conditions of vendors.
• Obtain permits and licences from authorities for construction sites.
• Allocate and manage resources to ensure that they are available when they are needed throughout the construction projects.
• Keep all stakeholders aware of the progress on projects and prepare regular progress reports.
• Conduct site checks to monitor progress and quality standards.

REQUIREMENTS

• Degree or Diploma in Project Management, Building and/or Quantity Surveying.
• Registered and affiliated with Project Management and building institutions preferred.
• 2-4 years experience in a similar role.
• Experience in QSR Commercial and Retail projects preferred.
• Competent in Google Workspace/MS Office.
• Valid driver’s licence.

COMPETENCIES

• Resilience and stress tolerance.
• Negotiation.
• Influencing.
• Excellent written and verbal communication skills.
• Adaptability.
• Drive and commitment.
• Problem-solving. 
• Emotional intelligence.
• Attention to detail.