Team Leader: UX (Cape Town) at Capitec Bank

Purpose Statement
To develop, implement and influence world class UX design principles, methodologies and designs whilst conforming to the Capitec brand fundamental and promise for client experience touch points.

Primary Focus

• Design and develop best practice (future fit) client experience touch points that clients find value in through world class designs, research and UX methodologies/principles
• Influence UX/UI and brand standards within the confines of Capitec brand principles/promise through defining new and innovative design ideas as well as research
• Ensure that clients experience our engagement touchpoint to be, memorable, user friendly and seamless navigation to interact with, through an Omni channel delivery, development of standards (library of styles and patterns) and prototypes (static wireframes and interactive prototypes), tested by users
• Lead and coordinate the UX team and ensure the team of UI/UX specialists are skilled and connected to clients’ needs

Secondary Focus

• To evaluate the usability of the design through findings and recommendations by real user groups
• To support CPO’s and PO’s in prototyping

Experience
Min:

• At least 8+ years’ experience in an agency/studio environment working on multiple accounts/brands and disciplines
• 5 or more years’ experience in user interface and experience design for web applications and/or mobile devices
• A strong focus on interaction design and visual design through prototyping in an agile software development environment
• Collaborating on user experience planning with business, business analysts and architects
• Assisting with testing to ensure that UX standards are adhered to
• Researching interaction design and technology trends
• Maintaining user experience and interface standards
• Ability to create wireframes as well as visual designs
• Experience with user interface design patterns and standards

Ideal:

• At least 2 years’ experience working on multiple accounts/brands and disciplines in the financial sector
• Strong creative background to support UX methodologies

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Front-End Development

Qualifications (Ideal or Preferred)
Knowledge
Min:

• Sketch – digital design toolkit (prototyping software)
• Prototyping using InVision or something similar
• Understanding of Agile Practices
• A thorough understanding of simplified user-centred design methodologies is a must
• Technology related to the industry

Ideal:

• Adobe Creative Cloud
• Knowledge of HTML and CSS
• Design techniques, trends and skills 
• Principles of creative studio management
• Managing client relationships (external supplier relationship management)

Skills

• Strategic Thinking Skills
• Attention to Detail
• Problem solving skills
• Management skills
• Interpersonal & Relationship management Skills

Competencies

• Analysing_Solving Complex Problems
• Achieving Personal Work Goals and Objectives

Conditions of Employment

• A valid driver's license and own vehicle is required
• Contactable via own mobile phone
• Required to be available after hours in case of emergency
• Ability to work extended hours during periods of project implementation
• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system