Relationship Banker: Merchant Services-Nelspruit at Capitec Bank

Purpose Statement

• To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on  products.
• Identify and capitalise on cross and upselling opportunities.

Experience
Min:

• At least 2-3 yrs. proven experience in a CRM environment.
• With responsibility for or exposure to cross and upselling
• Experience in a FMCG, banking or retail environment

Ideal:

• Providing on-site support and training to external clients
• Providing on-site technical support/client support within a retail/sales environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Commerce or Marketing

Knowledge
Minimum:

• Client relationship and support management principles 
• Sales and sales optimisation techniques & principles
• Commercial/business know how (how businesses work.)
• Engagement/conflict management practices
• Performance  culture

Ideal:
Knowledge and understanding of:

• Business banking landscape
• Business Banking product knowledge
• Payment solutions environment (merchant services)
• Stock control
• Capitec Bank Acquiring product knowledge
• Basic PC and Microsoft skills

Skills

• Influencing Skills
• Planning, organising and coordination skills
• Commercial Thinking Skills
• Communications Skills
• Interpersonal & Relationship management Skills

Competencies

• Deciding and Initiating Action
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Analysing
• Planning and Organising
• Entrepreneurial and Commercial Thinking
• Delivering Results and Meeting Customer Expectations

Conditions of Employment

• Clear criminal and credit record