Since April 2007, Tenacity Financial Services has been one of the supporting services for the Pepkor Group, providing private label credit cards to retailers within the group.
Our credit programmes are highly regarded for their simple pricing structures, quick time to market, and ongoing professi... read moreonal support. We currently operate in South Africa, Namibia, Eswatini, and Botswana, running credit programmes for Refinery, Pep, Ackermans, Shoe City, Dunns, and Tekkie Town.
Job Description
To action, resolve or escalate a range of customer queries or complaints via various communication channels in a professional and customer centric manner and perform administrati
Job Description
To manage and oversee the smooth functioning of a team of Customer Service Agents in order to achieve service levels, positive customer experiences and to build and maintain an i
Query Handling
Handle a range of customer queries and/or complaints via various communication channels (e.g. inbound / outbound voice, email, WhatsApp, Facebook ,HelloPeter, etc.)
In
Key Responsibilities
Query Handling
Handle a range of customer queries and/or complaints via inbound or outbound communication channels
Interpret and resolve queries by providing accu
JOB PURPOSE
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
Inbound and Outb
Daily activities
To action administrative duties related to hardship benefits administration
Ensure accurate and timeous reporting on weekly activity and performance
Ensure that all client q
KEY RESPONSIBILITIES:
Deal with accounts under debt review, administration, sequestration, debt consolidation and debt mediation, as well as administration orders, court notices and court orders
Description
The Main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.
Inbound and Outbound SLA and work queues&n
Manage daily operations
Develop and implement programs and procedures to improve collector and collecting productivity
Manage measurement standards for the improvement of performance and opera
Main Activities
Manage daily operations
Develop and implement programs and procedures to improve collector and collecting productivity
Manage measurement standards for the improvement
The key responsibilities include:
Inbound collections + Debt Review Strategy
Execute and communicate functional strategy and projects to the Inbound collections and Debt Review teams.
Activ
Manage daily operations
Develop and implement programs and procedures to improve collector and collecting productivity
Manage measurement standards for the improvement of performance and opera
JOB PURPOSE
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
Inbound and Outb
Main Activities:
Dealing with both inbound and outbound calls
To rehabilitate accounts in an efficient and professional manner
To advise customers on product, legislative, and account-relate
Performance
Achieve agreed upon targets and outcomes as directed by management within schedule
Reach out to customers through cold calling of pre-qualified leads to promote and sell priv
MAIN PURPOSE OF THE JOB:
To maintain the quality assurance processes within the Call Centre to ensure that all areas of quality are monitored including methods representing the brand via email,
Key Responsibilities
Query Handling
Handle a range of customer queries and/or complaints via inbound or outbound communication channels
Interpret and resolve queries by providing accu
Description
To action, resolve or escalate a range of customer queries or complaints via various communication channels (e.g. inbound / outbound voice, email, WhatsApp,etc.) in a professional and c
