Since April 2007, Tenacity Financial Services has been one of the supporting services for the Pepkor Group, providing private label credit cards to retailers within the group.
Our credit programmes are highly regarded for their simple pricing structures, quick time to market, and ongoing professi... read moreonal support. We currently operate in South Africa, Namibia, Eswatini, and Botswana, running credit programmes for Refinery, Pep, Ackermans, Shoe City, Dunns, and Tekkie Town.
JOB PURPOSE
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
Inbound and Outb
Main Activities:
Dealing with both inbound and outbound calls
To rehabilitate accounts in an efficient and professional manner
To advise customers on product, legislative, and account-relate
Performance
Achieve agreed upon targets and outcomes as directed by management within schedule
Reach out to customers through cold calling of pre-qualified leads to promote and sell priv
MAIN PURPOSE OF THE JOB:
To maintain the quality assurance processes within the Call Centre to ensure that all areas of quality are monitored including methods representing the brand via email,
Key Responsibilities
Query Handling
Handle a range of customer queries and/or complaints via inbound or outbound communication channels
Interpret and resolve queries by providing accu
Description
To action, resolve or escalate a range of customer queries or complaints via various communication channels (e.g. inbound / outbound voice, email, WhatsApp,etc.) in a professional and c
Description
The Collections Department Manager (CDM) will endeavour to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Poli
Description
To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collectio
MAIN PURPOSE OF THE JOB:
To maintain the quality assurance processes within the Call Centre to ensure that all areas of quality are monitored, including methods representing the brand via email,
Call Centre Learners will be required to:
Attend the required training interventions and successfully complete the competency assessments.
Meet all the requirements for the successful completi
Responsibilities:
Liaise with customers with have overdue accounts
Negotiate payment plans and settlements in accordance with company policies.
Provide exceptional customer service by addres
JOB PURPOSE
Tenacity would like to invite suitable candidates to apply for Collections Agent position.
The main purpose of the role is to action and resolve Collections queries via telephone to
Description
To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner.
Key Respon
Description
This role will be accountable for the successful output of the following performance areas:
Manage daily operations:
Supervise, lead and performance manage a team of agents
D
Manage daily operations
Develop and implement programs and procedures to improve collector and collecting productivity
Manage measurement standards for the improvement of performance and opera
Main Activities:
Dealing with both inbound and outbound calls
To rehabilitate accounts in an efficient and professional manner
To advise customers on product, legislative and account related
Job Purpose
The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.
Inbound SLA and work queues
Dealing
