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Since April 2007, Tenacity Financial Services has been one of the supporting services for the Pepkor Group, providing private label credit cards to retailers within the group. Our credit programmes are highly regarded for their simple pricing structures, quick time to market, and ongoing professional support. We currently operate in South Africa, Namibia,...
Description
To action, resolve or escalate a range of customer queries or complaints via various communication channels (e.g. inbound / outbound voice, email, WhatsApp,etc.) in a professional and customer centric manner and perform administrative functions relating to store maintenance and staff card reconciliations.
Query Handling
Service Level
Quality Assurance
Adherence
Requirements
Experience
Qaulification
Functional Knowledge and Skills
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