Inbound Collections Agent (Northern Suburbs (Cape) at Tenacity Financial Services

Description

The Main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.

Inbound and Outbound SLA and work queues 

• Dealing with both inbound and outbound calls within the guidelines of the set legal framework
• Obtain “promise to pay” from customers
• Achieve daily collections targets and monthly KPA targets

Customer Service 

• To rehabilitate accounts in an efficient and professional manner
• To advise customers on product, legislative and account related queries
• To achieve customer satisfaction at all times
• To action customer instructions in an efficient and timeous manner
• To action administrative requirements related to customer account management

Adherence

• Adhere to workforce schedule i.e. lunch and body breaks
• Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

Requirements

Qualification

• Grade 12

Experience

• Must have at least 6 months collections experience in the call centre environment