New Business Agent at Tenacity Financial Services

Performance 

• Achieve agreed upon targets and outcomes as directed by management within schedule
• Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts
• Apply solid objection handling techniques to prospective pre-qualified customers
• Conduct outbound calls to obtain relevant missing information from customers for branch applications; and / or resolve Sales related queries escalated from Customer Service
• Capture all relevant information from all application channels accurately and timeously
• Establish, develop and maintain positive business and customer relationships during calls
• Achieve customer satisfaction at all times
• Action customer instructions in an efficient and timeous manner
• Action administrative requirements related to customer account management

Qaulity Assurance 

• Ensure quality and accuracy - meet the standard of 95% and above
• Adhere to call scripting
• Open customer accounts by recording account information accurately on the CRM

Administration 

• Ensure all leave transactions are captured on ESS
• Ensure all overtime is submitted to Team Manager timeously

Adherence

• Adhere to workforce schedule i.e. lunch and body breaks
• Adhere to all Company Policies and Procedures e.g. Absence Management, House Rules, Disciplinary Policy as set out by the business

Ad-hoc

• Contribute to team efforts by accomplishing related target/results as contracted
• Action any other instruction by Management from time to time

Requirements

Experience 

• Minimum 1 year sales experience within a Call Centre environment

Qaulification

• Grade 12 or NQF Level 4