Since April 2007, Tenacity Financial Services has been one of the supporting services for the Pepkor Group, providing private label credit cards to retailers within the group.
Our credit programmes are highly regarded for their simple pricing structures, quick time to market, and ongoing professi... read moreonal support. We currently operate in South Africa, Namibia, Eswatini, and Botswana, running credit programmes for Refinery, Pep, Ackermans, Shoe City, Dunns, and Tekkie Town.
Grab this opportunity where you will be given the chance to study and work AT THE SAME TIME! We are offering a 15-month Learnership programme where successful applicants will attend classroom-
Description
To manage the daily activities and driving the performance of the Debt Review team to ensure business objectives are met. Manage all functions of the Specialised Collections Departme
Description
To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner.
Key R
Main Activities:
Dealing with both inbound and outbound calls
To rehabilitate accounts in an efficient and professional manner
To advise customers on product, legislative and account related
To manage the daily activities and driving the performance of the Confirmations team who process customer supporting documentation in order to finalise applications and credit limit increases. &nbs
MAIN PURPOSE OF THE JOB:
To maintain the quality assurance processes within the Call Centre to ensure that all areas of quality are monitored including methods representing the brand via email,
Description
The main purpose of the role is to ensure that the departmental fraud prevention objectives are met. To manage, mitigate and prevent any fraudulent activity by being vigilant, meticu
JOB PURPOSE
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
Inbound SLA and
JOB PURPOSE
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
Outbound SLA and
We are looking for an experienced Department Manager for our New Business area to manage our confirmations and document vetting teams.
Reporting structure: The successful candidate will be
To manage the daily activities and driving the performance of a team of Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue
To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner.
Key Responsibilities
This role will be accountable for the successful output of the following performance areas:
Manage daily operations:
Supervise, lead and performance manage a team of agents
Drive and m
To manage the daily activities and driving the performance of a team of Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue
The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.
Main Activities:
Dealing with both inbound and
Job purpose
As a New Business Agent, you will be responsible for contributing to the sales (approval) targets through outbound calls based on pre-qualified leads, and/or opening customer initiat
Call Centre Learners will be required to:
Attend the required training interventions and successfully complete the competency assessments
Meet all the requirements for the successful completio