Collections Agent - Northern Suburbs (Cape) at Tenacity Financial Services

Description

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation skills, we want to hear from you!

As a Collections Agent at Tenacity Financial Services, you will be responsible for contacting customers who have overdue payments and working with them to secure payment arrangements. Your primary goal will be to recover outstanding balances while maintaining a positive customer experience.

Responsibilities:

• Contact customers with overdue accounts
• Negotiate payment plans and settlements in accordance with company policies.
• Provide exceptional customer service by addressing inquiries and concerns professionally and empathetically.
• Maintain accurate records of customer interactions and payment agreements.
• Monitor accounts to identify potential delinquencies and take proactive actions.
• Collaborate with internal teams to resolve customer issues and provide timely updates.
• Comply with all relevant laws and regulations governing debt collection practices.

Requirements

Minimum Requirements:

• Grade 12
• Clear criminal record
• Minimum of 6 months Collections experience in a Call Centre environment
• Strong communication and negotiation skills.
• Ability to work in a fast-paced environment and meet performance targets.
• Excellent problem-solving and interpersonal skills.
• Proficiency in using computer systems and data entry.
• Knowledge of debt collection laws and regulations is a plus.